1. CX seats to decline: The analysts point out that Y/Y agent growth in 2H24 is relatively flat, unlike in previous surveys that “signalled some level of growth.” Moreover, seats are expected to decline by around 2% Y/Y in 2025.
1. CX seats to decline: The analysts point out that Y/Y agent growth in 2H24 is relatively flat, unlike in previous surveys that “signalled some level of growth.” Moreover, seats are expected to decline by around 2% Y/Y in 2025.