Andrew Neff
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andrewincontact.bsky.social
Andrew Neff
@andrewincontact.bsky.social
In contact with AI & CX. I want tech results & insights on why. I live for a solution where strategy & ethics can co-exist. "Fear is the mind-killer"

#AI #Data #Marketing #Healthcare #Digital #CX #Technology #Innovation #Education #Science #Health #Ethics
#ICE Agents Arrest a Day Care Teacher in Chicago

An amazing #news story, yet now normal. Actually inside the #Chicago day care in front of both parents & kids. Why? Moderation is ok. This is not. @smaksked.bsky.social @enilev.bsky.social @nicochan33.bsky.social ky.social #Trump #Ethics #Education
Chicago day care teacher detained by ICE agents inside childcare center | CNN
The arrest of a daycare teacher inside a childcare center in northwest Chicago drew strong condemnation from local leaders Wednesday.
www.cnn.com
November 6, 2025 at 2:25 PM
Voice #AI 2030: A 5-year Outlook Reveals Exciting Prospects

My latest contribution to CMSWire. The future looks promising with bold growth, diverse use cases, and a nuanced vendor and partner ecosystem. #marketing #GenAI @smaksked.bsky.social @enilev.bsky.social @akwyz.com @nicochan33.bsky.social
Voice AI 2030: What’s Next After Customer Service?
A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded.
bit.ly
October 27, 2025 at 2:31 AM
Reposted by Andrew Neff
World Series tickets now start at over $1,000.
In 1992, they were $24 which is about $50 today.
A beer at the game now costs more than a 1992 seat.

When did baseball become a luxury good?
October 21, 2025 at 10:32 AM
Reposted by Andrew Neff
Sometimes people give positive feedback just because they like what you’re doing, even if they don’t actually like the product. buff.ly/1g1t2Y5
#accessibility #inclusion #cocreation #innovation #userfeedback | Antonio Vieira Santos
The Importance of Honest Community Feedback in Accessible Product Design.   Debra Ruh, Neil Milliken, and I had a wonderful conversation with Laura Wissiak in a recent AXSChat interview. We asked Laura...
www.linkedin.com
October 15, 2025 at 8:10 AM
Reposted by Andrew Neff
3 Voice #AI Trends Driving Growth in Verticals

My 2nd in the series bit.ly/4nL4uc7. 3 sector trends are key, accelerating #VoiceAI growth. NICE’s acquisition of Cognigy proves it. Here’s the #GenAI & #marketing reasons driving it. @smaksked.bsky.social
@enilev.bsky.social @nicochan33.bsky.social
September 25, 2025 at 3:39 AM
Reposted by Andrew Neff
The Acceleration of Voice #AI

Article by @andrewincontact.bsky.social on how it's literally reshaping #CX in multiple #business markets. Sweeping changes, why and where it's headed next as #GenAI voice.
@smaksked.bsky.social @enilev.bsky.social
@tonymoroney.bsky.social @nicochan33.bsky.social
Voice AI Momentum: Market Growth in Customer Service and What’s Next
Voice AI is speeding past IVR roots into mainstream customer service. Here’s what’s fueling the growth — and where it’s taking us next.
www.cmswire.com
September 18, 2025 at 4:40 AM
Reposted by Andrew Neff
The next #RedSox baseball game is in 177 days. Let's get the countdown underway! So, one last time for 2025…

That's all for now, fans.

Stay well, keep in touch, and enjoy the off-season!
October 3, 2025 at 3:32 AM
3 Voice #AI Trends Driving Growth in Verticals

My 2nd in the series bit.ly/4nL4uc7. 3 sector trends are key, accelerating #VoiceAI growth. NICE’s acquisition of Cognigy proves it. Here’s the #GenAI & #marketing reasons driving it. @smaksked.bsky.social
@enilev.bsky.social @nicochan33.bsky.social
September 25, 2025 at 3:39 AM
The Acceleration of Voice #AI

Article by @andrewincontact.bsky.social on how it's literally reshaping #CX in multiple #business markets. Sweeping changes, why and where it's headed next as #GenAI voice.
@smaksked.bsky.social @enilev.bsky.social
@tonymoroney.bsky.social @nicochan33.bsky.social
Voice AI Momentum: Market Growth in Customer Service and What’s Next
Voice AI is speeding past IVR roots into mainstream customer service. Here’s what’s fueling the growth — and where it’s taking us next.
www.cmswire.com
September 18, 2025 at 4:40 AM
Reposted by Andrew Neff
The relentless creative and entrepreneur on his approach to AI, why he supports regulation, and embracing the power of your imagination. f-st.co/1i7QoPF
'Time to dream up some new': will.i.am believes AI could be the next hip-hop
The relentless creative and entrepreneur on his approach to AI, why he supports regulation, and embracing the power of your imagination.
f-st.co
August 30, 2025 at 9:04 PM
AI or Not, Will Smith’s Crowd Video is Fresh Cringe

Likely not fabricated here, but having personally ID'd #Trump fake #GenAI pics on #Twitter last year and called them out, it is a scary trend. @smaksked.bsky.social @enilev.bsky.social @tonymoroney.bsky.social @nicochan33.bsky.social #AI #Video
AI or not, Will Smith's crowd video is fresh cringe | TechCrunch
Fans accused Will Smith of sharing AI-generated videos from his tour, but the situation is more complicated than it seems.
techcrunch.com
August 29, 2025 at 3:10 AM
Colbert's 'Late Show' Cancelled: Truly Sad. 😪 Part #Politics, #Finance, & New Media Trends.

Still, #Trump wants all late night shows cancelled... except for the 1 right-wing show. So presidential. So #Trump. @smaksked.bsky.social @enilev.bsky.social @tonymoroney.bsky.social @nicochan33.bsky.social
Opinion | The cancellation of Stephen Colbert’s ‘Late Show’ is a warning for comedy’s future
CBS' decision threatens to push or shunt critical political comedy off the airwaves.
www.msnbc.com
July 21, 2025 at 2:43 AM