Started a substack! Go check it out: open.substack.com/pub/awedwick...

Tried AI for docs and gave up?

You're not alone.

Here’s why general AI tools fail technical writers—and how custom AI can actually work:

medium.com/p/why-genera...

#TechnicalWriting #CustomAI #ContentStrategy #GPT

Why does great content feel like a scientific breakthrough? Because it is. Here's how to crack the code: medium.com/@aymieoliver...

#ContentCreation #Copywriting #MarketingMindset #DigitalMarketing #GrowOnX #BuildInPublic #ContentStrategy #WritingTips

Landed my first paying client and treated myself to a fire local lunch. Big day, big flavors.
#SmallWins #FreelanceLife #SupportLocal #LunchBreak

If a 5-year-old can’t repeat what you do… neither can your leads.

Confused people don’t convert.

Clarity wins:
– Short words > smart words
– One message > five points
– Real talk > buzzwords

Simplify your brand until a kid could pitch it at show & tell.

#MarketingTips #Branding #Writing

Why content strategy matters in customer support:

💸 Saves $$$ in support costs
😃 Reduces frustration
🚀 Builds loyalty

You don’t just need more content. You need smarter content.

#CustomerSupport #UX #contentstrategy #customerservice #CS #SupportCenter #worksmarternotharder

If your elevator pitch needs an escalator, it’s not a pitch—it’s a podcast.

You’ve got 10 seconds.
Say what you do, who it’s for, and why it matters.
No fluff. No jargon. No metaphors.

Short sells.
Long-winded loses.

#Copywriting #PersonalBranding #Writing #Branding #ContentStrategy

I studied weather.

Answered phones at Amazon.

Built content systems for Prime Video.

No biz degree. No roadmap.

Just 12 years of learning—and now I’ve stepped away to build something on my own.

Here’s how it started. ↓
#CareerChange #AmazonLife #Reinvention

Smart content strategy is crucial in customer support.

It slashes support expenses, eases customer irritation, and fosters loyalty.

It's not about more content; it's about better content.

#CustomerExperience #UserSatisfaction

Hot take: The best AI tools aren't the most powerful—they're the ones that disappear into your workflow.

AI should save time, not create learning curves.

If you're fighting with your AI, you've chosen poorly.

#AI #WorkSmarter #AIProductivity #FutureOfWork #TechTips #NoCode

I build support systems for others—then realized I didn’t have one.

I shared I was building solo. I asked for support.

My calendar filled up.

If you’re doing it alone: ask.
The right people show up.

#CX #SmallBiz #StartupSupport #ConsultingLife #AI

Ever ask a chatbot a simple question and get the worst answer? 🤦‍♀️ Then a human gives you something totally different? Let’s break down why this happens. ⬇️ #AI #CustomerExperience #CXFails

I quit my $200K job with no backup plan… and it was the best (and scariest) decision I’ve ever made. 😱

Here’s the raw truth of my journey, why I took the leap, and what I’ve learned so far:

🎥 youtu.be/2_qu3CCKR9U

#CareerChange #Entrepreneurship #PersonalGrowth

Your AI chatbot isn’t failing because AI is bad.
It’s failing because your support content is a mess.
• Bad FAQs = Bad answers
• No structure = AI gets confused
• Generic scripts = Robotic chatbot

AI only works if it has quality content to pull from.

#AI #CustomerSupport #Chatbots #Startups #CX

Been quiet here, but I’ve been building. Since leaving my corporate job, I’ve created a free digital download on support content audits + started offering coaching sessions on AI, content, and strategy.

Check it out in my bio—excited to help others grow!

#ContentStrategy #AIforBusiness #Coaching

First Monday after corporate life

Excited. Nervous. Relieved. Ready.

No meetings. No grind. Living.

✨ Self-care
✨ Errands
✨ Feeding my horse, Chance

—freedom

Potential client💡

Success isn't a title—time, joy, matters.

What does success look like?

#CareerChange #Entrepreneurship #Authenticity

Content strategy can make or break customer support. In my first Medium article, I share why it matters and how to get it right. Check it out: medium.com/@aymieoliver...