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The Verint Knowledge Automation Bot delivers AI-powered knowledge retrieval, enhancing CX and agent efficiency and increasing agent capacity by ~20%!

✅ Faster responses
✅ Smarter self-service
✅ Optimised workflows

🔗 www.verint.com/blog/revolut...

#VerintAPAC #KnowledgeManagement #AI #CXAutomation
Revolutionize Your KM Capabilities with The Verint Knowledge Automation Bot
See how the Verint Knowledge Automation Bot™ leverages AI for knowledge management and can quickly surface relevant information and create more efficient customer conversations.
www.verint.com
March 3, 2025 at 9:31 PM
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In finance, trust in AI is everything.

Explainable AI = transparency.
Responsible AI = ethics + governance.

Together, they build AI that’s fair, safe & accountable.

Check out 5 best practices for Responsible + Explainable AI in compliance: buff.ly/Q7MjlfV

#VerintAPAC #AIinFinance
April 2, 2025 at 9:52 PM
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🏆 Verint is on the Constellation Research ShortList™ for Digital Customer Service & Workforce Engagement Management, highlighting the role of AI-powered automation in transforming CX and workforce engagement.

#VerintAPAC #CXAutomation #DigitalCustomerService #WEM
February 25, 2025 at 10:10 PM
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Verint VP North Asia and Korea, Matty Kaffeman, shares how Open CCaaS empowers businesses to scale #CX while integrating existing technologies. With 20+ years in China, Verint helps brands navigate #AI-driven transformation and global expansion.

👉《客户观察》2025年1-2月刊 总第47期 (pg 96-101)

#VerintAPAC
February 24, 2025 at 9:45 PM
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Why does voice sentiment analysis matter?

Daniel Ziv from Verint says it’s simple:

1 You can’t manage what you don’t measure
2 Acting early on negative emotions boosts loyalty
3 Better sentiment insights = better business outcomes

👉 buff.ly/syyAKHg

#VerintAPAC #CXInsights #VoiceAnalytics #CX
April 29, 2025 at 2:01 AM
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Last week we co-hosted an executive roundtable with Team Marksmen in Mumbai, exploring how AI is reshaping customer engagement for NBFCs, from automation with empathy to compliance-first CX.

Great discussions on the future of #AI-driven #CX!

#VerintAPAC
March 4, 2025 at 10:16 PM
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Verint’s Global Innovation Center (GIC) is driving innovation in AI, data science, and analytics, shaping the future of customer experience technology.

analyticsindiamag.com/gcc/how-veri...

#VerintAPAC #Innovation #AI #ResearchAndDevelopment
How Verint’s GIC in Bengaluru Will Contribute to its Global R&D
With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling at the GIC.
analyticsindiamag.com
February 18, 2025 at 11:15 PM
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Congratulations to Leana Marx, our Partner Manager at Verint, for being named a finalist in the B&T Women Leading Tech Awards for Customer Success! 👏👏

This recognition highlights your dedication to supporting our partners and driving impactful customer outcomes.

#VerintAPAC #WomenLeadingTech
March 4, 2025 at 10:07 PM
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Volaris achieved AI-powered self-service outcomes:

✅ 85% digital containment rate
✅ 3x increase in agent capacity
✅ 5M customer interactions/year + improved CSAT

www.verint.com/case-studies...

#VerintAPAC #CX #AI
Volaris Transforms Digital Customer Experience Through Messaging and Automation
Learn how Volaris Airlines transformed the digital customer experience through private messaging channels and automation.
www.verint.com
March 16, 2025 at 9:22 PM
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Great CX starts with #KnowledgeManagement.

Verint senior director, KM strategy, John Chmaj, tells #KMWorld how AI-driven KM + community engagement can simplify support for customers and employees.

Faster answers, better experiences.

buff.ly/vSPyF43

#VerintAPAC #AIinCX #CustomerExperience
May 26, 2025 at 2:26 AM
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IT & data science teams can leverage unique customer interaction data to improve AI models, optimise automation & drive better CX.

Smarter insights lead to more efficient, personalised experiences.

www.verint.com/blog/empower...

#VerintAPAC #AI #DataScience #CXAutomation
Empower IT and Data Science Teams with Unique Behavioral Data
Learn how Verint Platform and Engagement Data Hub help your IT and Data Science teams be more agile, making their analyses faster and more insightful.
www.verint.com
March 5, 2025 at 10:02 PM
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www.verint.com/blog/in-conv...

#VerintAPAC #AI #ContactCentre #CXAutomation
In Conversation: How Agent Copilot Bots Deliver AI Business Outcomes
Founder and President of DMG Consulting, Donna Fluss, discusses how agent copilot bots deliver outcomes such as improved productivity and enhanced customer + agent experiences.
www.verint.com
March 9, 2025 at 9:46 PM
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How do you deliver smarter CX and cut costs?

Halfords did it with Verint Knowledge Management.

✔️ 20% less contact centre workload
✔️ 50%+ digital enquiry resolution
✔️ 40% cost drop in Y1

Here's how 👉 buff.ly/9SECkmS

#CXAutomation #VerintAPAC
April 1, 2025 at 11:02 PM
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Verint has been recognised in destinationCRM’s 2025 CRM Top 100 in the Customer Service category!

This recognition reflects our commitment to driving innovation in AI-powered customer experience.

Explore the full list 👉 buff.ly/JyVmHgM

#destinationCRM #Award #VerintAPAC #CRMTop100
April 8, 2025 at 11:24 PM
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Double your agent capacity & drive ROI! Verint’s Agent Copilot Bots deliver real business outcomes you can measure in weeks, not months or years.

🔗 www.verint.com/blog/doublin...

#VerintAPAC #CopilotBot #AIBusinessOutcomes
March 17, 2025 at 11:52 PM
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Speed > sympathy?

Verint new data shows customers are 4x more likely to value fast service over empathy (56% vs. 15%).

Great CX means AI-powered speed, with human backup when it matters most.

buff.ly/NaDirU6

#VerintAPAC #CXTrends #AIinCX #CustomerExperience
May 20, 2025 at 2:00 AM
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Our #CXAutomation helped streamline compliance, improve data security, and enhance adaptability to evolving regulations.

www.verint.com/case-studies...

#VerintAPAC #FinancialCompliance
Saxo Bank Drives Compliant, Collaborative Customer Engagement with Verint
Discover how Saxo Bank deployed Verint Financial Compliance to record, store, monitor, and analyze millions of regulated interactions.
www.verint.com
March 19, 2025 at 10:55 PM
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A heartfelt thank you to all our partners who joined our Partner networking drinks event at Maggie Choo’s, hosted by Verint’s President for the Asia Pacific region, Ady Meretz and the APAC leadership team.

We look forward to continuing our journey together!

#VerintAPAC #HongKong
February 27, 2025 at 5:18 AM
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Congratulations to Tiffany Hess & Lori Peterson for being named to #CRN’s 2025 Women of the Channel list for the 3rd year in a row!

Their leadership continues to elevate Verint’s partner ecosystem and channel success. buff.ly/9lLMtJb

#VerintAPAC #WomenInTech #Channel #CRNAwards #PartnerExcellence
May 21, 2025 at 2:45 AM
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You don’t need a total tech overhaul to get real value from #AI.

Verint bots are designed to plug into your systems or models, prove ROI in 30 days, and deliver real business outcomes without the drama.

New blog: buff.ly/YvpVCth

#AIinCX #CustomerExperience #CXAutomation #VerintAPAC
July 30, 2025 at 2:00 AM
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📢 Voice of the Customer (VoC) success starts with a complete view of feedback.

Organisations need direct, indirect & inferred feedback to truly understand customer sentiment & drive CX improvements.

Here's how: www.verint.com/blog/the-thr...

#VerintAPAC #VoiceOfTheCustomer #CXInsights
The Three Types of Feedback Data Essential for Effective VOC
Discover how Verint VOC enables you to listen, analyze and act on feedback and deliver exceptional experiences for your customers.
www.verint.com
February 18, 2025 at 11:14 PM
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📅 Save the Date: Verint Engage 2025 is coming to Sydney this September! 🇦🇺

APAC’s premier #CX #automation event - designed to help you harness #AI, elevate your engagement strategy, and drive real business outcomes.

Stay tuned for more detail!

#VerintEngage2025 #VerintAPAC #CXevents
April 23, 2025 at 11:12 PM
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A leading Australian telco reduced attrition by 24% and unplanned absences by 24.1% using Verint’s TimeFlex Bot, boosting agent satisfaction & operational efficiency.

Case study 👉 www.verint.com/case-studies...

#VerintAPAC #AIpoweredCX #WFM
Verint TimeFlex Bot Provides an Unprecedented Level of Schedule Flexibility for Telco Company’s Employees
Learn how Verint helped a leading telecommunications company improve employee satisfaction, enhance operational costs, and reduce costs at once.
www.verint.com
March 19, 2025 at 1:49 AM