Dear diary, I need to vent. I’ve started realizing that we live in unexpectedly interesting times – so much so that what feels relevant right now can become just a pleasant memory amid the constant flood of technology. I’m frustrated with Xiaomi. How desperate do you have to be to name your phones in a way that […] Post Diary of a Grumpy Old Geek: Laughter, Frustration, and the Xiaomi 17 Pro Max at Root-Nation.com.

AI to troubleshoot tech problems? Here's how it helped me solve a stubborn issue, and how you can use it to fix your own.

Xfinity Customer Service Fail: How a Minor Playback Glitch Became a Customer Service Defining Moment I’m a long-time Xfinity customer. A recent customer service experience has transformed me from an ambivalent advocate for a service that essentially operates as a monopoly in my area into a reluctant customer (at best), who has been the target of fraudulent transactions, deceitful practices, and accusatory, unempowered, and untrusting customer service. This is the story of how annoying audio and video glitches on my television escalated into a customer service fiasco. Just trying to get my TV to work…

I detest websites and podcasts that don’t ‘splain stuff to me