#CXAutomation
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coltonscott.bsky.social
Future-proof your CX skills! 🚀 The ultimate success guide for the Genesys Cloud CX AI Governance and Predictive Engagement (GCX-AI-GPE) cert is here.

www.vmexam.com/blog/gcx-ai-...

#GenesysCloud #AIGovernance #GCX_AI_GPE #PredictiveEngagement #CXAutomation #GenesysCertification
GCX-AI-GPE Certification Guide: Prepare, Practice, Succeed
Master the GCX-AI-GPE Certification with this ultimate guide covering syllabus breakdown, practice tests, study resources, and expert tips.
www.vmexam.com
November 6, 2025 at 9:22 AM
verintapac.bsky.social
You don’t need a total tech overhaul to get real value from #AI.

Verint bots are designed to plug into your systems or models, prove ROI in 30 days, and deliver real business outcomes without the drama.

New blog: buff.ly/YvpVCth

#AIinCX #CustomerExperience #CXAutomation #VerintAPAC
July 30, 2025 at 2:00 AM
svcfacilitators.bsky.social
Create a Future-Ready Feedback System with AI ✨

Listen, analyze, and act — across every touchpoint.

Make smarter decisions, faster.

www.kuruntha.com/blog/ai-cust...

www.kuruntha.com/business-mar...

#AIinCX #CustomerFeedback #SmartFeedback #CXAutomation #GrowWithAI #FeedbackRevolution
AI Customer Feedback Program: Capture, Analyze & Act
Learn how to build a powerful AI-driven customer feedback system that captures insights across channels, analyzes trends, and drives smart business actions.
www.kuruntha.com
July 24, 2025 at 1:31 AM
verintapac.bsky.social
85% of consumers say they’re ready for automation...if it works.

Verint’s latest CX data reveals that customers across all age groups embrace automation when it’s fast, accurate & gets the job done.

People don’t dislike bots - they dislike bad ones.

#AI #CX #CXAutomation

buff.ly/4BYL5Ga
July 15, 2025 at 2:00 AM
verintapac.bsky.social
Verint APAC Engage 2025 speaker announcement!

Stephen Scheeler, former CEO of Facebook ANZ, joins this year’s agenda to share expert insights on what AI means for the future of customer engagement.

Register to attend → buff.ly/n4FwoXO

#VerintAPACEngage #AILeadership #CXAutomation
July 9, 2025 at 3:03 AM
salessentience.bsky.social
🧠 Obscure Tip of the Week
🧠 8. Preload FAQ Answers into AI Support Context
Load your FAQ answers directly into the system prompt for your chatbot to reduce hallucinations and speed up accurate answers.
#AIChatbots #CustomerSupportAI #LLMIntegration #PromptCrafting #CXAutomation
July 3, 2025 at 3:27 PM
aisaxai.bsky.social
Meet Gen AI Support by Aisa-X 🤖❤️

⚡ 24/7 instant answers
⚡ 70% faster resolutions
⚡ Automated tasks = free teams + happy customers

Smarter support starts now 👉 aisa-x.ai/gen-ai-suppo...

#GenAI #AIHelpdesk #SmarterSupport #CXAutomation
July 3, 2025 at 1:54 PM
aisaxai.bsky.social
24/7 AI Satisfaction Agent for Real-Time Feedback & Retention 📊

💬 AI-powered Customer Satisfaction Chatbot
✅ Real-time micro-surveys
✅ Sentiment tracking + auto-ticket creation
✅ +30% response rate

👉 Explore: aisa-x.ai/ai-customer-...

#AiSAX #CustomerSuccess #AIChatbot #CXAutomation
June 28, 2025 at 7:25 AM
verintapac.bsky.social
To drive revenue and better serve customers, banks need to rethink #WorkforcePlanning, shifting from historical staffing models to predictive ones, and aligning sales behaviours with real market opportunities.

buff.ly/NBRemIB

#BankingCX #WorkforceManagement #SalesEnablement #CXAutomation
Using bank branch workforce management to drive sales
A version of this article first appeared in the March BAI Executive Report on Branches: Adapting for the modern customer. Inside the issue, you’ll find coverage on middleware upgrades to connect ATMs…
buff.ly
May 23, 2025 at 2:00 AM
thenerdynoob.bsky.social
Bilingual support? Call recording? Appointment scheduling?
Answering Service Care bundles all that into its top-rated live receptionist services.

Get Started with Answering Service Care Today
go.thenerdynoob.com/answeringser...

#SaaS #B2B #SMB #clientretention #businessgrowth #CXautomation
Answering Service Care
Never miss another call with our custom solutions. Join 4,000+ organizations who use our services to help their customers.
go.thenerdynoob.com
May 21, 2025 at 12:23 PM
verintapac.bsky.social
Our annual State of Customer Experience report is here.

This year, we’ve identified 12 CX trends to help you validate what’s working and make better, data-backed decisions that drive real business results.

Get the full report here: buff.ly/66bilYX

#CXautomation #CXTrends #StateofCX
May 16, 2025 at 2:00 AM
verintapac.bsky.social
What does great #CX look like in action?

Connex + Verint are making it real with:

- Smart automation
- Proactive CX insights
- Seamless AI deployment

Shaping the future of customer experience—together.

Read on: buff.ly/gt38tRH

#CXAutomation #AIinCX
May 5, 2025 at 2:00 AM
cmswire.bsky.social
#CustomerExperience #CXAutomation
Customer Experience Automation: Beyond the Basics
CXA encompasses the entire customer journey, from initial engagement to post-purchase support, ensuring a consistent and delightful experience at every stage. Continue reading...
dlvr.it
May 1, 2025 at 8:00 PM
verintapac.bsky.social
Verint Agent Copilot Bots were named a Technology of the Year in the 2025 Excellence in Customer Service Awards, recognising our AI bots’ role in transforming customer service and delivering real AI business outcomes.

#CXAutomation #AIOutcomes #CustomerServiceExcellence
May 1, 2025 at 2:01 AM
verintapac.bsky.social
How do you deliver smarter CX and cut costs?

Halfords did it with Verint Knowledge Management.

✔️ 20% less contact centre workload
✔️ 50%+ digital enquiry resolution
✔️ 40% cost drop in Y1

Here's how 👉 buff.ly/9SECkmS

#CXAutomation #VerintAPAC
April 1, 2025 at 11:02 PM
verintapac.bsky.social
Our #CXAutomation helped streamline compliance, improve data security, and enhance adaptability to evolving regulations.

www.verint.com/case-studies...

#VerintAPAC #FinancialCompliance
Saxo Bank Drives Compliant, Collaborative Customer Engagement with Verint
Discover how Saxo Bank deployed Verint Financial Compliance to record, store, monitor, and analyze millions of regulated interactions.
www.verint.com
March 19, 2025 at 10:55 PM
verintapac.bsky.social
www.verint.com/blog/in-conv...

#VerintAPAC #AI #ContactCentre #CXAutomation
In Conversation: How Agent Copilot Bots Deliver AI Business Outcomes
Founder and President of DMG Consulting, Donna Fluss, discusses how agent copilot bots deliver outcomes such as improved productivity and enhanced customer + agent experiences.
www.verint.com
March 9, 2025 at 9:46 PM
verintapac.bsky.social
IT & data science teams can leverage unique customer interaction data to improve AI models, optimise automation & drive better CX.

Smarter insights lead to more efficient, personalised experiences.

www.verint.com/blog/empower...

#VerintAPAC #AI #DataScience #CXAutomation
Empower IT and Data Science Teams with Unique Behavioral Data
Learn how Verint Platform and Engagement Data Hub help your IT and Data Science teams be more agile, making their analyses faster and more insightful.
www.verint.com
March 5, 2025 at 10:02 PM
verintapac.bsky.social
The Verint Knowledge Automation Bot delivers AI-powered knowledge retrieval, enhancing CX and agent efficiency and increasing agent capacity by ~20%!

✅ Faster responses
✅ Smarter self-service
✅ Optimised workflows

🔗 www.verint.com/blog/revolut...

#VerintAPAC #KnowledgeManagement #AI #CXAutomation
Revolutionize Your KM Capabilities with The Verint Knowledge Automation Bot
See how the Verint Knowledge Automation Bot™ leverages AI for knowledge management and can quickly surface relevant information and create more efficient customer conversations.
www.verint.com
March 3, 2025 at 9:31 PM
verintapac.bsky.social
🏆 Verint is on the Constellation Research ShortList™ for Digital Customer Service & Workforce Engagement Management, highlighting the role of AI-powered automation in transforming CX and workforce engagement.

#VerintAPAC #CXAutomation #DigitalCustomerService #WEM
February 25, 2025 at 10:10 PM
verintapac.bsky.social
📍 Live from Jakarta! Verint is proud to sponsor the 10th CX-DX Summit & Awards, bringing together CX & digital leaders to shape the future of CX AI & automation in Indonesia.

🔹 Great insights from our VIP dinner & expert sessions!

#CXAutomation #AIinCX #OpenCCaaS
February 12, 2025 at 1:37 AM
verintapac.bsky.social
CX leaders must innovate or risk irrelevance—legacy systems won’t cut it. AI-powered automation & Open CCaaS are reshaping CX, and Verint is leading the way.

📢 Our APAC VP Marketing shares key CX trends for 2025 via iTWire 🔗 itwire.com/guest-articl...

#AIinCX #CXAutomation #OpenCCaaS
iTWire - What’s topping CX Leaders’ 2025 New Year’s Resolutions?
By Martyn Riddle, VP Marketing, Asia Pacific at Verint:  As the new year begins, CX leaders are setting resolutions to ensure their organisations thrive in 2025. And at a time when customer expec...
itwire.com
February 12, 2025 at 1:34 AM
verintapac.bsky.social
👋 Verint APAC is now on BlueSky!

Verint is the leading AI-powered Customer Experience platform, built to increase CX automation in your contact centre and lower costs.

Move on from AI experiments to AI business outcomes with our Open CX Platform.

#CXAutomation #AI
February 12, 2025 at 1:31 AM