People make mistakes. I make mistakes. It’s human. We learn and grow from them. And we forgive others their mistakes because it’s the decent thing to do. And because it could be our turn next. Can we stop with the public shaming already??

Can you imagine how they must feel? Something feels really wrong here. I really hope they are getting well supposed by their colleagues and managers.

The company have said, quite rightly, that they are going to review their policies and staff training etc. But the public shaming continues, with a young person bearing the emotional brunt of it, at a time in their life when they are already very vulnerable.

They’ve probably been told that they shouldn’t be plugging in devices for people (laptops, mobiles, whatever) and just didn’t feel able or have the confidence to stretch the rules set by people with power over them for fear of getting into trouble. It’s a realistic scenario to imagine.

The apology stated that it was a young and inexperienced member of staff. Immediately this was read as blame shifting, but to me I could see exactly how this could have happened. Someone new in the job, really keen to impress, feeling the same way we’ve all felt as various times in our life.

What happened was terrible, that true. Worried parents being refused access to a plug point in order to offer vital treatment to their sick infant is pretty awful. There’s no getting away from that - an apology was needed. They got it wrong.

Not if they still have to wear heels like that!!

Wow - I had a similar dream the other night only it was Queen and I agreed to play double bass!

They’ve been trained to spot the signs that someone may be in distress (they see people presenting at the library fairly regularly, often men) and are offering support and signposting. They are connecting up with other orgs working in the local area. They’d are offering warm spaces.

This is really interesting. I had a conversation today and the person said that in their local schools around 1 in 12 kids have an autism diagnosis. Does this seem right? (I’m not critiquing either - just genuinely interested as a mum and a professional).