**THIS IS A SCHEDULED EVENT Dec 8, 16:00 - 22:00 UTC** Dec 6, 15:39 UTC **Scheduled** - During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in FRA1. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help.

Dec 5, 09:28 UTC **Update** - We are continuing to monitor for any further issues. Dec 5, 09:23 UTC **Update** - We are continuing to monitor for any further issues. Dec 5, 09:23 UTC **Monitoring** - Our Engineering team has been made aware of an issue with an upstream provider that was affecting the Control Panel and API and has deployed a fix to resolve it. Users may have experienced issues signing in or accessing resources through the Control Panel. We are monitoring the situation closely and will share an update once the issue is resolved completely.

Dec 4, 22:04 UTC **Resolved** - From As of 16:34 to 19:47 UTC, may have encountered errors listing backup operations for their PostgreSQL, MySQL, OpenSearch, Redis and Kafa clusters through the API and UI. Our Engineering team has confirmed full resolution of the issue, users should no longer experience issues with listing backup operations. Thank you for your patience, and we apologize for the inconvenience. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. Dec 4, 21:22 UTC **Monitoring** - As of 19:47 UTC, our Engineering team has implemented a fix for the errors on Managed Database list backup operations, which was related to a dependency issue. The situation is currently improving, and we are seeing a reduction in error rates. The impact was limited to list backup operations for PostgreSQL, MySQL, OpenSearch, Redis, and Kafka engines, where users may have experienced errors when attempting to retrieve a list of backups through both the API and UI. We are now monitoring the situation to ensure that the fix is fully effective and that all operations are functioning normally. Users should no longer experience errors when listing backups, and all other control plane operations, such as creating, updating, or deleting databases, should continue to function normally. We will continue to monitor the situation to ensure that the issue is fully resolved. We apologize for the disruption and appreciate your patience. Dec 4, 18:03 UTC **Investigating** - As of 16:34 UTC, our Engineering team is investigating reports of errors and timeouts on control plane operations for Managed Databases. The issue is affecting multiple database engines, including PostgreSQL, MySQL, OpenSearch, Redis, and Kafka. Users may experience errors or timeouts when attempting to list backups, through both the API and UI. We want to emphasize that this issue does not currently appear to be impacting the data plane, and databases should continue to be accessible and functional. Our team is working to determine the root cause of the issue and will share an update once we have more information. We apologize for the inconvenience and appreciate your patience as we work to resolve this incident. We will provide further updates as soon as more information is available.

Dec 4, 11:00 UTC **Resolved** - During the timeframe 06:24 UTC – 13:45 UTC, the Gradient AI platform experienced a period of degraded functionality affecting a limited set of features. While the platform remained accessible, the below components did not perform as expected. Impacted Areas: - Gradient Agent Evaluations - Agent trace visibility - Access management for traces - Agent deletion for agents with traces enabled Our Engineering team identified the underlying cause and restored full functionality across all affected components. The platform has remained stable since resolution, and monitoring confirms normal performance.

**THIS IS A SCHEDULED EVENT Dec 5, 09:00 - 15:00 UTC** Dec 3, 08:43 UTC **Scheduled** - Start: 2025-12-05 09:00 UTC End: 2025-12-05 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SFO3. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help.

**THIS IS A SCHEDULED EVENT Dec 4, 16:00 - 22:00 UTC** Dec 2, 15:38 UTC **Scheduled** - Start: 2025-12-04 16:00 UTC End: 2025-12-04 22:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in AMS3. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 4, 09:00 - 15:00 UTC** Dec 2, 08:52 UTC **Scheduled** - Start: 2025-12-04 09:00 UTC End: 2025-12-04 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in NYC1. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help. Thank you, Team DigitalOcean

Dec 2, 23:21 UTC **Monitoring** - Our Engineering team has implemented a fix that has significantly reduced the impact of the issue, largely mitigating the outage. Although the situation has improved, some users may still experience intermittent latency issues. We are closely monitoring the results and will continue to work towards full resolution. We will provide another update once we have confirmed the issue is fully resolved. Dec 2, 21:47 UTC **Investigating** - Our Engineering team is currently investigating increased guardrail latency, which may cause long response times for agents with attached guardrails. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience and understanding as we work to resolve this issue. Dec 2, 20:55 UTC **Identified** - As of 20:07 UTC on December 2, 2025, our Engineering team has detected increased guardrail latency which may produce long response times for agents with attached guardrails. Engineering is working on a fix. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience and understanding as we work to resolve this issue.

**THIS IS A SCHEDULED EVENT Dec 3, 16:00 - 22:00 UTC** Dec 1, 15:44 UTC **Scheduled** - Start: 2025-12-03 16:00 UTC End: 2025-12-03 22:00 UTC Hello, During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SGP1. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 3, 09:00 - 15:00 UTC** Dec 1, 09:03 UTC **Scheduled** - Start: 2025-12-03 09:00 UTC End: 2025-12-03 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in TOR1. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help.

**THIS IS A SCHEDULED EVENT Dec 2, 09:00 - 15:00 UTC** Nov 30, 10:05 UTC **Scheduled** - Start: 2025-12-02 09:00 UTC End: 2025-12-02 15:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in SFO2. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help. Thank you, Team DigitalOcean

**THIS IS A SCHEDULED EVENT Dec 2, 17:00 - 22:00 UTC** Nov 30, 16:44 UTC **Scheduled** - Start: 2025-12-02 17:00 UTC End: 2025-12-02 22:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in LON1. Please note that the existing infrastructure will continue running without issue. We do not anticipate any impact; however, there is a small possibility that control panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from within your account. We’re here to help. Thank you, Team DigitalOcean

Nov 24, 20:19 UTC **Resolved** - From 18:55 to 19:32 UTC, Our Engineering team observed an issue with all control plane operations (Create, Scale, Fork, etc ) for all non-Mongo Managed Database clusters. During this time, users encountered long running requests made either through the Cloud Console UI or API, including provisioning new clusters, listing clusters, etc. Our team has fully resolved the issues as of 19:32 UTC All services for non-Mongo Managed Databases should now be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.

**THIS IS A SCHEDULED EVENT Nov 25, 16:00 - 22:00 UTC** Nov 23, 16:01 UTC **Scheduled** - Start: 2025-11-25 16:00 UTC End: 2025-11-25 22:00 UTC During the above window, our Engineering team will be performing maintenance on core control plane infrastructure in the SYD1 region. Please note that the existing infrastructure will continue running without issue. Expected Impact: We do not anticipate any impact; however, there is a small possibility that Control Panel functionality specifically CRUD (Create, Read, Update, Delete) operations may be affected during the maintenance window. All running workloads are expected to continue operating normally without interruption. Our team will be actively monitoring the environment throughout the maintenance, and any unexpected events will be promptly communicated through our status page. If you have any questions or concerns regarding this maintenance, please feel free to open a support ticket from https://cloudsupport.digitalocean.com/s/createticket. We’re here to help.

Nov 18, 20:39 UTC **Resolved** - Our Engineering team has confirmed that the external network incident affecting multiple DigitalOcean services has been fully mitigated. The impacted services including Gen AI tools, App Platform, Load Balancers, Spaces, and provisioning or management actions for new clusters have recovered and are now operating normally. All requests are completing successfully. Thank you for your patience. If you continue to experience any issues, please open a support ticket from within your account. Nov 18, 19:31 UTC **Monitoring** - Our engineering team has observed that the external network incident impacting multiple DigitalOcean services has been mitigated. The affected services including Gen AI tools, App Platform, Load Balancer, Spaces, and provisioning or management actions for new clusters are showing continued signs of recovery, with most requests now completing successfully. Our engineering team continues to monitor the situation closely. We will post an update as soon as the issue is fully resolved. We apologize for the disruption and appreciate your patience. Nov 18, 13:40 UTC **Update** - Our Engineering team is actively investigating an issue impacting multiple DigitalOcean services caused by an upstream provider incident. This disruption affects a subset of Gen AI tools, the App Platform, Load Balancer, Spaces and provisioning or management actions for new clusters. Existing clusters are not affected. Users may experience degraded performance or intermittent failures within these services. We acknowledge the inconvenience this may cause and are working diligently to restore normal operations. Signs of recovery are starting to appear, with most requests beginning to succeed. We will continue to monitor the situation closely and provide timely updates as more information becomes available. Thank you for your patience as we work towards full service restoration. Nov 18, 12:26 UTC **Investigating** - Our Engineering team is actively investigating an issue impacting multiple DigitalOcean services caused by an upstream provider incident. This disruption affects a subset of Gen AI tools, the App Platform, Load Balancer, and Spaces. Users may experience degraded performance or intermittent failures within these services. We acknowledge the inconvenience this may cause and are working diligently to restore normal operations. Signs of recovery are starting to appear, with most requests beginning to succeed. We will continue to monitor the situation closely and provide timely updates as more information becomes available. Thank you for your patience as we work towards full service restoration

Nov 17, 19:26 UTC **Resolved** - From 16:59 to 17:34 UTC, our Engineering team observed an issue with block storage volumes in the NYC1 and AMS3 regions. During this time, users may have experienced failures when attempting create, snapshot, attach, detach, or resize volumes. There was no impact to performance or availability of existing volumes. Our team has fully resolved the issues as of 17:34 UTC and volumes should be operating normally. If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel. We apologize for any inconvenience caused.

Nov 16, 11:05 UTC **Resolved** - Our Engineering team has confirmed full resolution of the issue with failed create events with their Spaces, App Platform, and DOCR services. From 06:15 UTC AM to 09:53 AM UTC, the Spaces, App Platform, and DOCR services were impacted and have since been restored to normal operation. If you continue to experience problems, please open a ticket with our support team. Thank you for your patience throughout this incident! Nov 16, 10:02 UTC **Monitoring** - Our Engineering team has implemented a fix to resolve the issue with failed create events with their Spaces, App Platform, and DOCR services and at this time, services should be functioning as expected. We're monitoring the situation and will post a final update once we confirm this is fully resolved. Nov 16, 08:31 UTC **Investigating** - Our engineering team is investigating an issue with failed create events with their Spaces, App Platform, and DOCR services. At this time, users may experience errors when creating Spaces, App Platform, DOCR services. We apologize for the inconvenience and will share an update once we have more information.

Nov 8, 18:07 UTC **Monitoring** - Our Engineering team is still observing intermittent issues impacting network connectivity in the BLR1 region. Between 17:28 and 17:37 UTC, the team observed a major connectivity loss to this region and took immediate steps to reroute traffic via a different upstream provider to alleviate the impact. The issue BLR1 is experiencing at the moment stems from a broader Internet issue. Network accessibility in the region has improved as of now, and users should already experience better performance when accessing Droplets and other services. We are closely monitoring the situation to ensure stability. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.

Nov 8, 15:15 UTC **Resolved** - From 13:50 to 14:15 UTC, our Engineering team observed an issue with an upstream provider impacting network connectivity in the BLR1 region. During this time, users may have experienced increase in latency or packet loss when accessing Droplets and Droplet-based services, like Managed Kubernetes and Database Clusters in BLR1 region. The impact has now subsided and as of 14:15 UTC, users should already experience better performance when accessing Droplets and other services. We apologize for the inconvenience. If you are still experiencing any problems or have additional questions, then please open a support ticket within your account.

Oct 29, 23:59 UTC **Resolved** - This incident has been resolved. Oct 29, 21:12 UTC **Update** - We are continuing to work on a fix for this issue. Oct 29, 21:11 UTC **Update** - Our Engineering team has identified the cause of the issue with the deployment of Gradient AI Platform Agents in VPCs and is actively working on a fix. We will post an update as soon as the fix has rolled out or there is additional information to share. Oct 29, 21:09 UTC **Identified** - Our Engineering team has identified the cause of the issue with the deployment of Gradient AI Platform Agents in VPCs and is actively working on a fix. We will post an update as soon as the fix has rolled out or there is additional information to share. Oct 29, 20:26 UTC **Investigating** - As of 18:50 UTC, our Engineering team is investigating reports of agent creation issues impacting customers using a VPC on the GradientAI platform. At this point, affected users may experience errors where the agent creation process is stuck on "Waiting for Deployment." We apologize for the inconvenience and will share an update once we have more information.

Oct 28, 19:58 UTC **Resolved** - Our Engineering team has resolved the issue affecting Garbage Collection in container registries, and all services are operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience. Oct 28, 19:06 UTC **Monitoring** - Our Engineering team has implemented a fix for the Garbage Collection issue affecting container registries and Customers should no longer experience Garbage Collection jobs failing or getting stuck. We are currently monitoring the situation and will post an update as soon as the issue is fully resolved. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience. Oct 28, 14:57 UTC **Identified** - Our Engineering team has identified the root cause of the issue affecting Garbage Collection in the container registries. A fix is being implemented to resolve failures and stuck operations. We will provide an update once the mitigation has been deployed. We apologize for the inconvenience and will share an update once we have more information. Oct 28, 11:30 UTC **Investigating** - Our Engineering team is investigating an issue with the Garbage Collection in the container registries. At this time, users may experience errors with the Garbage Collection failing or being stuck. We apologize for the inconvenience and will share an update once we have more information.

Oct 24, 18:11 UTC **Resolved** - Between 14:28 PM & 14:35 PM UTC today, our Engineering team has identified an issue impacting the availability of multiple services, including Droplets, Volumes, Spaces, Kubernetes, Load Balancers, Managed Databases, etc. During this period, users might have noticed 500 Internal Server Errors or 503 Service Unavailable Errors when accessing these services and other dependent services. Our team has taken appropriate measures to address the issue. We can confirm that all services have been restored and are now functioning normally. We regret the inconvenience caused. However, if you continue to experience any issues, please create a support ticket for further analysis.

Oct 23, 18:33 UTC **Resolved** - Our Engineering team has resolved the performance issue affecting Spaces. From approximately 15:42 UTC - 16:14 UTC, customers may have experienced slow performance or limited availability when accessing Spaces, its objects via the Control Panel or API. Accessing and creating Container Registry along with App builds were also affected during this time. All services should now be functioning normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience. Oct 23, 17:16 UTC **Monitoring** - Our Engineering team has implemented a fix to address the performance issue affecting Spaces and is monitoring the situation. Customers should no longer experience slow performance or limited availability when accessing Spaces, its objects via the Control Panel or API. Also, App builds and creating or accessing the Container Registry should work fine. We will post an update as soon as the issue is fully resolved. Oct 23, 17:15 UTC **Update** - Our Engineering team has implemented a fix to address the performance issue affecting Spaces and is monitoring the situation. Customers should no longer experience slow performance or limited availability when accessing Spaces, its objects via the Control Panel or API. Also, App builds and creating or accessing the Container Registry should work fine. We will post an update as soon as the issue is fully resolved. Oct 23, 16:17 UTC **Investigating** - Our Engineering team is investigating a performance issue affecting Spaces. During this time, customers may experience slow performance or limited availability when accessing Spaces or its objects via the Control Panel or API. In additon to that, Container Registry access/creation and app builds may also be affected. We apologize for the inconvenience and will share an update once we have more information.

Oct 22, 17:12 UTC **Resolved** - The issue impacting App Platform deployments has been successfully resolved. Users should no longer encounter delays during the build phase or have deployments getting stuck. All services are now confirmed to be stable and operating normally. We appreciate your patience throughout this but if you continue to experience any issues, please create a support ticket for further analysis. Oct 22, 16:58 UTC **Monitoring** - Our Engineering team has implemented necessary changes to address the issue impacting both new and in-progress App Platform Deployments. Our team is currently monitoring the situation. Users should now notice improvements in deployment performance. We appreciate your patience. We'll update once the issue is confirmed to be resolved. Oct 22, 16:40 UTC **Investigating** - Our Engineering team is currently investigating an issue impacting both new and in-progress App Platform Deployments. During this period, users may notice app deployments getting stuck in the build phase or even delayed builds. In some cases, builds may even fail shortly after retries are exhausted. We apologize for the inconvenience caused and appreciate your patience while we work to resolve this issue. We'll update once we have more information.

Oct 21, 05:41 UTC **Resolved** - Between 08:00 UTC and 22:53 UTC, an issue with an upstream provider affected multiple DigitalOcean services, including SMS-based 2FA (causing code delivery failures), Docker Hub-hosted images (impacting Managed Kubernetes and App Platform deployments), and SnapShooter backup jobs. The issue has been resolved, and all services are now stable and operating normally. We appreciate your patience throughout this but if you continue to experience any issues, please create a support ticket from within the Cloud Control Panel for further analysis. Oct 20, 10:21 UTC **Investigating** - As of 08:00 UTC our Engineering team is investigating an issue affecting multiple DigitalOcean services due to an incident with an upstream provider. As a result, users attempting to log in using SMS-based 2FA may experience problems receiveing codes and complete authentication. Images hosted exclusively on Docker Hub may also be temporarily unavailable, impacting deployments on DigitalOcean Kubernetes (DOKS) and App Platform. Additionally, the users leveraging SnapShooter for serverless backups may encounter failures in backup jobs as well. We're now seeing signs of recovery, and most of the requests should be succeeding. We will continue to monitor closely to ensure full service restoration and will share an update as more information becomes available.