Simon Penny
@simonpenny.bsky.social
Design Lead at BJSS specialising in Service Design and Design Thinking. Passionate about social impact through design.
Blog: simonpenny.wordpress.com
Blog: simonpenny.wordpress.com
Sharing a little bit of Monday morning #design inspiration from @sparck.io based on things that have inspired my colleagues and I this past week - www.linkedin.com/posts/sparck... #ServiceDesign #UserResearch #Accessibility
Sparck on LinkedIn: #design #accessibility #servicedesign
What’s inspired the Sparck team in the past week? Everything from accessibility training to The Simpsons to surveys in the post. 👇
1. “After creating a…
www.linkedin.com
February 10, 2025 at 9:15 AM
Sharing a little bit of Monday morning #design inspiration from @sparck.io based on things that have inspired my colleagues and I this past week - www.linkedin.com/posts/sparck... #ServiceDesign #UserResearch #Accessibility
Each year, on #BlueMonday, my mind is always drawn to the legend of New Order's 1983 Blue Monday 12" single packaging designed by Peter Saville - a perfect example of the bluring of #art and #design, and a facinating story - en.wikipedia.org/wiki/Blue_Mo...
January 20, 2025 at 10:34 AM
Each year, on #BlueMonday, my mind is always drawn to the legend of New Order's 1983 Blue Monday 12" single packaging designed by Peter Saville - a perfect example of the bluring of #art and #design, and a facinating story - en.wikipedia.org/wiki/Blue_Mo...
Really enjoyed this TEDTalk - High-tech art (with a sense of humor) (Aparna Rao | TEDGlobal 2011) go.ted.com/6W2a
High-tech art (with a sense of humor)
Artist and TED Fellow Aparna Rao re-imagines the familiar in surprising, often humorous ways. With her collaborator Soren Pors, Rao creates high-tech art installations -- a typewriter that sends email...
go.ted.com
January 8, 2025 at 1:41 PM
Really enjoyed this TEDTalk - High-tech art (with a sense of humor) (Aparna Rao | TEDGlobal 2011) go.ted.com/6W2a
In a few hours, I’ll be logging off my socials for a few days to spend some quality face-to-face social time with my nearest and dearest. Before I do, I'd like to wish you all a very Merry Christmas and a Happy New Year! See you on the flip side!
December 24, 2024 at 9:59 AM
In a few hours, I’ll be logging off my socials for a few days to spend some quality face-to-face social time with my nearest and dearest. Before I do, I'd like to wish you all a very Merry Christmas and a Happy New Year! See you on the flip side!
So, it seems my local Post Office can sell me 4 first-class stamps or a book of 8 second-class—but not 4 second-class stamps, as they’ve run out! Smells like an internal process or policy issue, and definitely feels like bad #ServiceDesign and poor #CX.
What gives UK Post Office?
What gives UK Post Office?
December 18, 2024 at 2:01 PM
So, it seems my local Post Office can sell me 4 first-class stamps or a book of 8 second-class—but not 4 second-class stamps, as they’ve run out! Smells like an internal process or policy issue, and definitely feels like bad #ServiceDesign and poor #CX.
What gives UK Post Office?
What gives UK Post Office?
The latest edition of the Service Design Network's Touchpoint Magazine, Designing from Within, explores the evolving role of in-house #ServiceDesign, a topic close to my heart heart. It's sent me on a nostalgic and reflective trip down memory lane 🧵
www.service-design-network.org/touchpoint
www.service-design-network.org/touchpoint
SDN | Touchpoint
www.service-design-network.org
December 9, 2024 at 10:12 AM
The latest edition of the Service Design Network's Touchpoint Magazine, Designing from Within, explores the evolving role of in-house #ServiceDesign, a topic close to my heart heart. It's sent me on a nostalgic and reflective trip down memory lane 🧵
www.service-design-network.org/touchpoint
www.service-design-network.org/touchpoint
Reposted by Simon Penny
Why do so many strategic initiatives fail?
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
November 21, 2024 at 9:05 PM
Why do so many strategic initiatives fail?
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.
"Most companies think and see in vertical lines across a series of vertical silos. This leaves numerous blind spots where complexity and inefficiency can thrive."
Great new post from @paulitaylor.bsky.social
Do We Need A Department of Effectiveness? lttr.ai/AYxMq
#Innovation #ServiceDesign
Great new post from @paulitaylor.bsky.social
Do We Need A Department of Effectiveness? lttr.ai/AYxMq
#Innovation #ServiceDesign
Do We Need A Department of Effectiveness?
As things get really tight, it will feel like the safe thing to do is stick with what you know. Double down on the same processes, hire the same people and hope technology will save us. The problem…
lttr.ai
November 21, 2024 at 8:57 AM
"Most companies think and see in vertical lines across a series of vertical silos. This leaves numerous blind spots where complexity and inefficiency can thrive."
Great new post from @paulitaylor.bsky.social
Do We Need A Department of Effectiveness? lttr.ai/AYxMq
#Innovation #ServiceDesign
Great new post from @paulitaylor.bsky.social
Do We Need A Department of Effectiveness? lttr.ai/AYxMq
#Innovation #ServiceDesign
Engaging the right people at the right time is critical to driving real change. It's like starting a revolution!
Think Like a Revolutionary: simonpenny.wordpress.com/2020/06/18/i...
#StakeholderManagement #BusinessTransformation #Leadership #ProjectManagement
Think Like a Revolutionary: simonpenny.wordpress.com/2020/06/18/i...
#StakeholderManagement #BusinessTransformation #Leadership #ProjectManagement
6 Roles to Consider as Part of Your Stakeholder Management Strategy
So, you’ve been working on this project for weeks now; from the start you’ve been dogged by sketchy briefs, confused over who needs to be involved, plagued by dodgy power dynamics and hamstrung by …
simonpenny.wordpress.com
November 7, 2024 at 2:54 PM
Engaging the right people at the right time is critical to driving real change. It's like starting a revolution!
Think Like a Revolutionary: simonpenny.wordpress.com/2020/06/18/i...
#StakeholderManagement #BusinessTransformation #Leadership #ProjectManagement
Think Like a Revolutionary: simonpenny.wordpress.com/2020/06/18/i...
#StakeholderManagement #BusinessTransformation #Leadership #ProjectManagement
Reposted by Simon Penny
This should be standard functionality in calendar software.
Higher ed is pretty bad at valuing people's time. This is one manifestation of that.
One thing I wish more administrators would do is use tools like this to calculate the costs of the requests they're making, instead of operating as if time in infinite and free.
hbr.org/2016/01/esti...
One thing I wish more administrators would do is use tools like this to calculate the costs of the requests they're making, instead of operating as if time in infinite and free.
hbr.org/2016/01/esti...
November 4, 2024 at 9:53 AM
This should be standard functionality in calendar software.
Personas help us understand who users are; mindsets reveal how they approach each step of the journey. By combining both, we ensure designs resonate not just with who users are, but with what they feel in the moment. #UserExperience #DesignThinking #Mindsets simonpenny.wordpress.com/2024/11/04/a...
Adding Mindsets to Your Service Design Toolkit
A mindset is the underlying framework through which we interpret, process, and respond to life. It’s a set of beliefs, attitudes, and assumptions that shape how we approach challenges, set goals, a…
simonpenny.wordpress.com
November 4, 2024 at 2:25 PM
Personas help us understand who users are; mindsets reveal how they approach each step of the journey. By combining both, we ensure designs resonate not just with who users are, but with what they feel in the moment. #UserExperience #DesignThinking #Mindsets simonpenny.wordpress.com/2024/11/04/a...
Reposted by Simon Penny
This is one of my favourite bits of local government. It’s not afraid of different answers in different places. In fact it encourages it! #lgaconf24
Real lesson for #devolution here.
Real lesson for #devolution here.
October 23, 2024 at 4:44 PM
This is one of my favourite bits of local government. It’s not afraid of different answers in different places. In fact it encourages it! #lgaconf24
Real lesson for #devolution here.
Real lesson for #devolution here.
Reposted by Simon Penny
Here's some of my thoughts on whether or not universities and research professionals should be leaving X Twitter.
www.researchprofessionalnews.com/rr-news-uk-u...
www.researchprofessionalnews.com/rr-news-uk-u...
Should universities leave X? - Research Professional News
As UK HE technology body exits Musk’s X, experts weigh up whether institutions could follow
www.researchprofessionalnews.com
August 30, 2024 at 2:33 PM
Here's some of my thoughts on whether or not universities and research professionals should be leaving X Twitter.
www.researchprofessionalnews.com/rr-news-uk-u...
www.researchprofessionalnews.com/rr-news-uk-u...
Reposted by Simon Penny
“Design maturity is not just about the level of capability, but also an increased level of value that design creates”
— Susan Cullen, 🇦🇺 Australian Taxation Office, at the Intl #GovDesign #Helsinki Conference 2024
— Susan Cullen, 🇦🇺 Australian Taxation Office, at the Intl #GovDesign #Helsinki Conference 2024
October 1, 2024 at 11:20 AM
“Design maturity is not just about the level of capability, but also an increased level of value that design creates”
— Susan Cullen, 🇦🇺 Australian Taxation Office, at the Intl #GovDesign #Helsinki Conference 2024
— Susan Cullen, 🇦🇺 Australian Taxation Office, at the Intl #GovDesign #Helsinki Conference 2024
"Including #SystemsThinking tools in our #ServiceDesign work means we are able to expand its scope and effectiveness."
Great post from my SPARCK BJSS colleague, Thaddeus Parsons - How systems thinking can supercharge service design
sparck.io/journal/how-...
#ServiceEcosystems
Great post from my SPARCK BJSS colleague, Thaddeus Parsons - How systems thinking can supercharge service design
sparck.io/journal/how-...
#ServiceEcosystems
How systems thinking can supercharge service design
As a service designer I’m excited by systems thinking because it helps us have big ideas and work more efficiently.
sparck.io
October 1, 2024 at 11:39 AM
"Including #SystemsThinking tools in our #ServiceDesign work means we are able to expand its scope and effectiveness."
Great post from my SPARCK BJSS colleague, Thaddeus Parsons - How systems thinking can supercharge service design
sparck.io/journal/how-...
#ServiceEcosystems
Great post from my SPARCK BJSS colleague, Thaddeus Parsons - How systems thinking can supercharge service design
sparck.io/journal/how-...
#ServiceEcosystems
Reposted by Simon Penny
I did a quick writeup of key things from SD in Gov (just in time to start taking notes for International Design in Gov conference!) www.vickyteinaki.com/blog/service...
Service Design in Government 2024
A quick set of notes from the conference.
www.vickyteinaki.com
October 1, 2024 at 7:06 AM
I did a quick writeup of key things from SD in Gov (just in time to start taking notes for International Design in Gov conference!) www.vickyteinaki.com/blog/service...
Reposted by Simon Penny
The idea of "analog privilege" describes how people at the apex of the social order secure manual overrides from ill-fitting, mass-produced AI products and services. Maroussia Lévesque considers what understanding it can tell us about the detrimental effects of AI systems.
The Future is Analog (If You Can Afford It) | TechPolicy.Press
Maroussia Lévesque considers "analog privilege" and what understanding it can tell us about the detrimental effects of AI systems.
www.techpolicy.press
August 23, 2024 at 12:14 PM
The idea of "analog privilege" describes how people at the apex of the social order secure manual overrides from ill-fitting, mass-produced AI products and services. Maroussia Lévesque considers what understanding it can tell us about the detrimental effects of AI systems.
Reposted by Simon Penny
I've written a review of Richard Pope's exceptional new book, Platformland. public.digital/pd-insights/...
Leaving the metaphors behindpublic digitalpublic digital
public.digital
September 27, 2024 at 1:56 PM
I've written a review of Richard Pope's exceptional new book, Platformland. public.digital/pd-insights/...
We may not be plugged into a #VirtualReality headset, but we are increasingly absorbed into an alternative, virtual world of one form or another.
Living Between Worlds: Navigating Our Virtually Digital Reality
simonpenny.wordpress.com/2023/12/14/l...
#VR #DigitalTransformation #ServiceDesign
Living Between Worlds: Navigating Our Virtually Digital Reality
simonpenny.wordpress.com/2023/12/14/l...
#VR #DigitalTransformation #ServiceDesign
Living Between Worlds: Navigating Our Virtually Digital Reality
Are we truly present in the moment, or are we merely observers through the lens of our screens? Back in the early noughties, as part of the final year of my undergraduate degree, I took a class on …
simonpenny.wordpress.com
September 26, 2024 at 9:04 PM
We may not be plugged into a #VirtualReality headset, but we are increasingly absorbed into an alternative, virtual world of one form or another.
Living Between Worlds: Navigating Our Virtually Digital Reality
simonpenny.wordpress.com/2023/12/14/l...
#VR #DigitalTransformation #ServiceDesign
Living Between Worlds: Navigating Our Virtually Digital Reality
simonpenny.wordpress.com/2023/12/14/l...
#VR #DigitalTransformation #ServiceDesign
Which way to the water cooler?
How are you finding and sharing ideas these days? Is X still your thing, or is it LinkedIn?
I thought I'd take the plunge and join @bsky.app.
So, who should I follow?
simonpenny.wordpress.com/2024/09/17/w...
#Inspiration #ServiceDesign #DesignThinking #Community
How are you finding and sharing ideas these days? Is X still your thing, or is it LinkedIn?
I thought I'd take the plunge and join @bsky.app.
So, who should I follow?
simonpenny.wordpress.com/2024/09/17/w...
#Inspiration #ServiceDesign #DesignThinking #Community
Which Way to the Water Cooler: Rediscovering Inspiration
A while ago now, I wrote a post about how inspiration is everywhere, and whilst I fully believe that still holds true, sometimes, when you strike inspiration gold, there comes a point when even the ri...
simonpenny.wordpress.com
September 25, 2024 at 9:33 AM
Which way to the water cooler?
How are you finding and sharing ideas these days? Is X still your thing, or is it LinkedIn?
I thought I'd take the plunge and join @bsky.app.
So, who should I follow?
simonpenny.wordpress.com/2024/09/17/w...
#Inspiration #ServiceDesign #DesignThinking #Community
How are you finding and sharing ideas these days? Is X still your thing, or is it LinkedIn?
I thought I'd take the plunge and join @bsky.app.
So, who should I follow?
simonpenny.wordpress.com/2024/09/17/w...
#Inspiration #ServiceDesign #DesignThinking #Community