Paola Santiago
@psproductperson.bsky.social
Director of Product Management in Startups turned consultant and educator to make understanding tech more accessible for everyone.
Substack: https://psproductpersonpapers.substack.com/
Youtube: https://www.youtube.com/@psproductperson
Substack: https://psproductpersonpapers.substack.com/
Youtube: https://www.youtube.com/@psproductperson
Let me re-introduce myself. My name is Paola and I've worked to build apps and SaaS products for a long time. And now, I can build it for you.
A SaaS product or customised software used to need 6 months. And now you can build the beta in 1 month. Check out my website: https://psproductperson.com/
A SaaS product or customised software used to need 6 months. And now you can build the beta in 1 month. Check out my website: https://psproductperson.com/
August 27, 2025 at 3:04 PM
Let me re-introduce myself. My name is Paola and I've worked to build apps and SaaS products for a long time. And now, I can build it for you.
A SaaS product or customised software used to need 6 months. And now you can build the beta in 1 month. Check out my website: https://psproductperson.com/
A SaaS product or customised software used to need 6 months. And now you can build the beta in 1 month. Check out my website: https://psproductperson.com/
I’ve been working on a tool that makes competitive positioning easy for you.
What it does
1. Lists the five competitors that actually matter.
2. Emphasize your values
3. Find the gap you can own
#ProductManagement #CompetitiveAnalysis #StartupTools
What it does
1. Lists the five competitors that actually matter.
2. Emphasize your values
3. Find the gap you can own
#ProductManagement #CompetitiveAnalysis #StartupTools
June 2, 2025 at 2:03 PM
I’ve been working on a tool that makes competitive positioning easy for you.
What it does
1. Lists the five competitors that actually matter.
2. Emphasize your values
3. Find the gap you can own
#ProductManagement #CompetitiveAnalysis #StartupTools
What it does
1. Lists the five competitors that actually matter.
2. Emphasize your values
3. Find the gap you can own
#ProductManagement #CompetitiveAnalysis #StartupTools
1 in 4 Americans would switch doctors if they don’t use AI. Wild, right?
But here’s the thing:
AI also hallucinates...and it learns from biased data.
In my new video:
How LLMs could harm real patients
Racial bias in pulse oximeters
What public trust in AI is really built on
#AI #AItrust
But here’s the thing:
AI also hallucinates...and it learns from biased data.
In my new video:
How LLMs could harm real patients
Racial bias in pulse oximeters
What public trust in AI is really built on
#AI #AItrust
April 17, 2025 at 2:03 PM
Did you know AI learns how to sound human from Reddit posts?
Here’s how ChatGPT picked up empathy, support, and emotional language from upvoted Reddit threads and why that matters.
This isn’t just tech, it’s how we’re shaping AI behavior without even knowing it.
#AIExplained #ChatGPT #AI
Here’s how ChatGPT picked up empathy, support, and emotional language from upvoted Reddit threads and why that matters.
This isn’t just tech, it’s how we’re shaping AI behavior without even knowing it.
#AIExplained #ChatGPT #AI
April 16, 2025 at 2:12 PM
Did you know AI learns how to sound human from Reddit posts?
Here’s how ChatGPT picked up empathy, support, and emotional language from upvoted Reddit threads and why that matters.
This isn’t just tech, it’s how we’re shaping AI behavior without even knowing it.
#AIExplained #ChatGPT #AI
Here’s how ChatGPT picked up empathy, support, and emotional language from upvoted Reddit threads and why that matters.
This isn’t just tech, it’s how we’re shaping AI behavior without even knowing it.
#AIExplained #ChatGPT #AI
We’ve been forming emotional bonds with machines since the 60s. ELIZA didn’t understand language...yet people still trusted it.
Today? We’re doing the same with ChatGPT.
But AI doesn’t understand you. It just predicts.
So why does it feel so real?
#AIexplained #AI #AItherapy #TechAndSociety
Today? We’re doing the same with ChatGPT.
But AI doesn’t understand you. It just predicts.
So why does it feel so real?
#AIexplained #AI #AItherapy #TechAndSociety
April 15, 2025 at 2:02 PM
We’ve been forming emotional bonds with machines since the 60s. ELIZA didn’t understand language...yet people still trusted it.
Today? We’re doing the same with ChatGPT.
But AI doesn’t understand you. It just predicts.
So why does it feel so real?
#AIexplained #AI #AItherapy #TechAndSociety
Today? We’re doing the same with ChatGPT.
But AI doesn’t understand you. It just predicts.
So why does it feel so real?
#AIexplained #AI #AItherapy #TechAndSociety
Would you rather talk to AI than a therapist?
1 in 4 Americans say yes.
AI isn’t just being used as a tool, it’s being seen as a listener. And in some cases, a more empathetic one than humans.
I explore why so many people are pouring their hearts out to language models like ChatGPT.
#AI
1 in 4 Americans say yes.
AI isn’t just being used as a tool, it’s being seen as a listener. And in some cases, a more empathetic one than humans.
I explore why so many people are pouring their hearts out to language models like ChatGPT.
#AI
April 14, 2025 at 2:03 PM
Would you rather talk to AI than a therapist?
1 in 4 Americans say yes.
AI isn’t just being used as a tool, it’s being seen as a listener. And in some cases, a more empathetic one than humans.
I explore why so many people are pouring their hearts out to language models like ChatGPT.
#AI
1 in 4 Americans say yes.
AI isn’t just being used as a tool, it’s being seen as a listener. And in some cases, a more empathetic one than humans.
I explore why so many people are pouring their hearts out to language models like ChatGPT.
#AI
Why does ChatGPT give you a different answer than me... even with the same question?
Let’s break down AI memory, context windows, and how language models like GPT-4 make you feel heard. Is it real or just next-word prediction?
#chatgpt #aiexplained #gpt4 #llm #artificialintelligence
Let’s break down AI memory, context windows, and how language models like GPT-4 make you feel heard. Is it real or just next-word prediction?
#chatgpt #aiexplained #gpt4 #llm #artificialintelligence
April 10, 2025 at 2:04 PM
Why does ChatGPT give you a different answer than me... even with the same question?
Let’s break down AI memory, context windows, and how language models like GPT-4 make you feel heard. Is it real or just next-word prediction?
#chatgpt #aiexplained #gpt4 #llm #artificialintelligence
Let’s break down AI memory, context windows, and how language models like GPT-4 make you feel heard. Is it real or just next-word prediction?
#chatgpt #aiexplained #gpt4 #llm #artificialintelligence
Ever feel like ChatGPT knows you?
This video breaks down how memory, context windows, and prediction create the illusion of connection. If you're a creator, researcher, or builder trying to understand how people fall for AI, this is for you.
#learnai #creatorinsight #chatgptexplained #ai
This video breaks down how memory, context windows, and prediction create the illusion of connection. If you're a creator, researcher, or builder trying to understand how people fall for AI, this is for you.
#learnai #creatorinsight #chatgptexplained #ai
April 9, 2025 at 2:03 PM
Ever feel like ChatGPT knows you?
This video breaks down how memory, context windows, and prediction create the illusion of connection. If you're a creator, researcher, or builder trying to understand how people fall for AI, this is for you.
#learnai #creatorinsight #chatgptexplained #ai
This video breaks down how memory, context windows, and prediction create the illusion of connection. If you're a creator, researcher, or builder trying to understand how people fall for AI, this is for you.
#learnai #creatorinsight #chatgptexplained #ai
Why do people feel emotionally connected to ChatGPT?
This video explains how AI seems to understand you... even though it doesn’t.
Perfect for anyone curious about AI relationships, emotional AI, and the psychology behind human-AI interaction.
#chatgpt #airelationship #emotionalai #ai
This video explains how AI seems to understand you... even though it doesn’t.
Perfect for anyone curious about AI relationships, emotional AI, and the psychology behind human-AI interaction.
#chatgpt #airelationship #emotionalai #ai
April 8, 2025 at 2:03 PM
Why do people feel emotionally connected to ChatGPT?
This video explains how AI seems to understand you... even though it doesn’t.
Perfect for anyone curious about AI relationships, emotional AI, and the psychology behind human-AI interaction.
#chatgpt #airelationship #emotionalai #ai
This video explains how AI seems to understand you... even though it doesn’t.
Perfect for anyone curious about AI relationships, emotional AI, and the psychology behind human-AI interaction.
#chatgpt #airelationship #emotionalai #ai
AI doesn’t just pass the Turing Test
It holds conversations, remembers what you like, and mirrors your emotions. In just a few years, we’ve gone from clunky Facebook bots to AI that feels almost human.
How do we feel about this development?
#AI #ArtificialIntelligence #TuringTest
It holds conversations, remembers what you like, and mirrors your emotions. In just a few years, we’ve gone from clunky Facebook bots to AI that feels almost human.
How do we feel about this development?
#AI #ArtificialIntelligence #TuringTest
April 7, 2025 at 2:06 PM
AI doesn’t just pass the Turing Test
It holds conversations, remembers what you like, and mirrors your emotions. In just a few years, we’ve gone from clunky Facebook bots to AI that feels almost human.
How do we feel about this development?
#AI #ArtificialIntelligence #TuringTest
It holds conversations, remembers what you like, and mirrors your emotions. In just a few years, we’ve gone from clunky Facebook bots to AI that feels almost human.
How do we feel about this development?
#AI #ArtificialIntelligence #TuringTest
In this week’s article, I explored:
Why people are moving away from Google
How AI is changing search behavior
Why it matters: It’s about replacing how we interact with information.
What Gen Z is teaching us:
https://shorturl.at/35Wo6
Why people are moving away from Google
How AI is changing search behavior
Why it matters: It’s about replacing how we interact with information.
What Gen Z is teaching us:
https://shorturl.at/35Wo6
April 3, 2025 at 2:02 PM
In this week’s article, I explored:
Why people are moving away from Google
How AI is changing search behavior
Why it matters: It’s about replacing how we interact with information.
What Gen Z is teaching us:
https://shorturl.at/35Wo6
Why people are moving away from Google
How AI is changing search behavior
Why it matters: It’s about replacing how we interact with information.
What Gen Z is teaching us:
https://shorturl.at/35Wo6
With my ongoing obsession to understand social behaviour and technology.
I wanted to explore the AI mechanics: memory through context window. This alone makes it feel like ChatGPT remembers our preferences and who we are.
What do you think about that?
I wanted to explore the AI mechanics: memory through context window. This alone makes it feel like ChatGPT remembers our preferences and who we are.
What do you think about that?
April 2, 2025 at 10:02 PM
With my ongoing obsession to understand social behaviour and technology.
I wanted to explore the AI mechanics: memory through context window. This alone makes it feel like ChatGPT remembers our preferences and who we are.
What do you think about that?
I wanted to explore the AI mechanics: memory through context window. This alone makes it feel like ChatGPT remembers our preferences and who we are.
What do you think about that?
Science fiction.
It’s a genre that arguably propelled us forward to have the technologies we have today.
Now, what happens when those technologies... just lie sometimes?
This article is right about just that: https://shorturl.at/sDfaR
It’s a genre that arguably propelled us forward to have the technologies we have today.
Now, what happens when those technologies... just lie sometimes?
This article is right about just that: https://shorturl.at/sDfaR
April 1, 2025 at 2:02 PM
Science fiction.
It’s a genre that arguably propelled us forward to have the technologies we have today.
Now, what happens when those technologies... just lie sometimes?
This article is right about just that: https://shorturl.at/sDfaR
It’s a genre that arguably propelled us forward to have the technologies we have today.
Now, what happens when those technologies... just lie sometimes?
This article is right about just that: https://shorturl.at/sDfaR
Just reflecting on the past few weeks, I've been learning more about AI. And through this process, I've also been trying to share what I've learned so far.
Sometimes it helps to pause and appreciate how far AI has come. I created this visual timeline captures just how far AI has come.
#AI
Sometimes it helps to pause and appreciate how far AI has come. I created this visual timeline captures just how far AI has come.
#AI
March 31, 2025 at 10:01 PM
Just reflecting on the past few weeks, I've been learning more about AI. And through this process, I've also been trying to share what I've learned so far.
Sometimes it helps to pause and appreciate how far AI has come. I created this visual timeline captures just how far AI has come.
#AI
Sometimes it helps to pause and appreciate how far AI has come. I created this visual timeline captures just how far AI has come.
#AI
AI has passed the Turing Test. It can hold conversations, remembers what you like, and mirrors your emotions.
So what are ways that we're building to safeguard ourselves from the future of AI?
#AI #ArtificialIntelligence #TuringTest #ChatGPT #EmotionalAI
So what are ways that we're building to safeguard ourselves from the future of AI?
#AI #ArtificialIntelligence #TuringTest #ChatGPT #EmotionalAI
March 30, 2025 at 3:03 AM
AI has passed the Turing Test. It can hold conversations, remembers what you like, and mirrors your emotions.
So what are ways that we're building to safeguard ourselves from the future of AI?
#AI #ArtificialIntelligence #TuringTest #ChatGPT #EmotionalAI
So what are ways that we're building to safeguard ourselves from the future of AI?
#AI #ArtificialIntelligence #TuringTest #ChatGPT #EmotionalAI
Gen Z isn’t Googling anymore.
They’re using ChatGPT, TikTok, and Instagram to search.
As a millennial, this blew my mind.
So I asked: why?
#AI #GenZ #SearchBehavior #TechTrends #UX
They’re using ChatGPT, TikTok, and Instagram to search.
As a millennial, this blew my mind.
So I asked: why?
#AI #GenZ #SearchBehavior #TechTrends #UX
March 29, 2025 at 7:02 AM
Gen Z isn’t Googling anymore.
They’re using ChatGPT, TikTok, and Instagram to search.
As a millennial, this blew my mind.
So I asked: why?
#AI #GenZ #SearchBehavior #TechTrends #UX
They’re using ChatGPT, TikTok, and Instagram to search.
As a millennial, this blew my mind.
So I asked: why?
#AI #GenZ #SearchBehavior #TechTrends #UX
There's a growing trend of users who are shifting away from Google towards using ChatGPT, TikTok, Instagram, and even Youtube to find information or answers to their questions.
This is especially true for the younger generations.
What do you think?
#ai #socialbehaviour
This is especially true for the younger generations.
What do you think?
#ai #socialbehaviour
March 28, 2025 at 2:58 AM
There's a growing trend of users who are shifting away from Google towards using ChatGPT, TikTok, Instagram, and even Youtube to find information or answers to their questions.
This is especially true for the younger generations.
What do you think?
#ai #socialbehaviour
This is especially true for the younger generations.
What do you think?
#ai #socialbehaviour
Half of online traffic isn’t human. A third of it? Bad bots. And AI is making them smarter.
Bots don’t just spam anymore. They mimic real conversations, generate deepfake profiles, and bypass CAPTCHAs. If you’re relying on engagement metrics, how much of it is even real?
Bots don’t just spam anymore. They mimic real conversations, generate deepfake profiles, and bypass CAPTCHAs. If you’re relying on engagement metrics, how much of it is even real?
March 18, 2025 at 5:04 PM
Half of online traffic isn’t human. A third of it? Bad bots. And AI is making them smarter.
Bots don’t just spam anymore. They mimic real conversations, generate deepfake profiles, and bypass CAPTCHAs. If you’re relying on engagement metrics, how much of it is even real?
Bots don’t just spam anymore. They mimic real conversations, generate deepfake profiles, and bypass CAPTCHAs. If you’re relying on engagement metrics, how much of it is even real?
Let’s clear up an AI myth:
Myth: AI will replace PMs.
Reality: AI helps PMs execute better, but it doesn’t replace strategy or leadership.
Stop avoiding AI because it seems complicated, you’re making it harder on yourself. Get the AI guide for PMs PDF: https://ps-product-person.kit.com/2d98046718
Myth: AI will replace PMs.
Reality: AI helps PMs execute better, but it doesn’t replace strategy or leadership.
Stop avoiding AI because it seems complicated, you’re making it harder on yourself. Get the AI guide for PMs PDF: https://ps-product-person.kit.com/2d98046718
March 15, 2025 at 2:01 PM
Let’s clear up an AI myth:
Myth: AI will replace PMs.
Reality: AI helps PMs execute better, but it doesn’t replace strategy or leadership.
Stop avoiding AI because it seems complicated, you’re making it harder on yourself. Get the AI guide for PMs PDF: https://ps-product-person.kit.com/2d98046718
Myth: AI will replace PMs.
Reality: AI helps PMs execute better, but it doesn’t replace strategy or leadership.
Stop avoiding AI because it seems complicated, you’re making it harder on yourself. Get the AI guide for PMs PDF: https://ps-product-person.kit.com/2d98046718
What AI can’t do:
Stakeholder alignment – AI doesn’t build relationships.
Product vision – AI lacks business context.
User research – AI gives insights, but can’t replace human intuition.
Get the AI for PMs PDF & learn how to use it effectively: https://ps-product-person.kit.com/2d98046718
Stakeholder alignment – AI doesn’t build relationships.
Product vision – AI lacks business context.
User research – AI gives insights, but can’t replace human intuition.
Get the AI for PMs PDF & learn how to use it effectively: https://ps-product-person.kit.com/2d98046718
March 14, 2025 at 2:02 PM
What AI can’t do:
Stakeholder alignment – AI doesn’t build relationships.
Product vision – AI lacks business context.
User research – AI gives insights, but can’t replace human intuition.
Get the AI for PMs PDF & learn how to use it effectively: https://ps-product-person.kit.com/2d98046718
Stakeholder alignment – AI doesn’t build relationships.
Product vision – AI lacks business context.
User research – AI gives insights, but can’t replace human intuition.
Get the AI for PMs PDF & learn how to use it effectively: https://ps-product-person.kit.com/2d98046718
5 AI terms PM should know:
GenAI → AI that creates content
Predictive AI → Forecasts outcomes
AI Bias → Skewed results from training data
Hallucinations → AI generating false info
Fine-Tuning → Custom AI optimization
Get the PDF & make sense of AI now: https://ps-product-person.kit.com/2d98046718
GenAI → AI that creates content
Predictive AI → Forecasts outcomes
AI Bias → Skewed results from training data
Hallucinations → AI generating false info
Fine-Tuning → Custom AI optimization
Get the PDF & make sense of AI now: https://ps-product-person.kit.com/2d98046718
March 13, 2025 at 2:02 PM
5 AI terms PM should know:
GenAI → AI that creates content
Predictive AI → Forecasts outcomes
AI Bias → Skewed results from training data
Hallucinations → AI generating false info
Fine-Tuning → Custom AI optimization
Get the PDF & make sense of AI now: https://ps-product-person.kit.com/2d98046718
GenAI → AI that creates content
Predictive AI → Forecasts outcomes
AI Bias → Skewed results from training data
Hallucinations → AI generating false info
Fine-Tuning → Custom AI optimization
Get the PDF & make sense of AI now: https://ps-product-person.kit.com/2d98046718
AI is already changing product management.
If you’re not using it, you’re missing out on:
Faster insights (AI analytics)
Automated workflows (meeting summaries, task prioritization)
Smarter decisions (AI-driven insights)
Get the AI for PMs guide: https://ps-product-person.kit.com/2d98046718
If you’re not using it, you’re missing out on:
Faster insights (AI analytics)
Automated workflows (meeting summaries, task prioritization)
Smarter decisions (AI-driven insights)
Get the AI for PMs guide: https://ps-product-person.kit.com/2d98046718
March 12, 2025 at 2:02 PM
AI is already changing product management.
If you’re not using it, you’re missing out on:
Faster insights (AI analytics)
Automated workflows (meeting summaries, task prioritization)
Smarter decisions (AI-driven insights)
Get the AI for PMs guide: https://ps-product-person.kit.com/2d98046718
If you’re not using it, you’re missing out on:
Faster insights (AI analytics)
Automated workflows (meeting summaries, task prioritization)
Smarter decisions (AI-driven insights)
Get the AI for PMs guide: https://ps-product-person.kit.com/2d98046718
AI isn’t always right, it can make things up.
In 2023, a lawyer used ChatGPT to draft a legal brief. The AI fabricated cases, quotes, and citations, leading to court sanctions. He never fact-checked.
Don’t let AI hallucinations fool you. Get the guide: https://ps-product-person.kit.com/2d98046718
In 2023, a lawyer used ChatGPT to draft a legal brief. The AI fabricated cases, quotes, and citations, leading to court sanctions. He never fact-checked.
Don’t let AI hallucinations fool you. Get the guide: https://ps-product-person.kit.com/2d98046718
March 11, 2025 at 7:04 PM
AI isn’t always right, it can make things up.
In 2023, a lawyer used ChatGPT to draft a legal brief. The AI fabricated cases, quotes, and citations, leading to court sanctions. He never fact-checked.
Don’t let AI hallucinations fool you. Get the guide: https://ps-product-person.kit.com/2d98046718
In 2023, a lawyer used ChatGPT to draft a legal brief. The AI fabricated cases, quotes, and citations, leading to court sanctions. He never fact-checked.
Don’t let AI hallucinations fool you. Get the guide: https://ps-product-person.kit.com/2d98046718
Most PMs are overcomplicating AI.
AI is a tool for:
Smarter automation (roadmap planning, backlog prioritization)
Better decision-making (AI-powered analytics)
Faster execution (AI insights & recommendations)
Get the AI guide today: https://ps-product-person.kit.com/2d98046718
AI is a tool for:
Smarter automation (roadmap planning, backlog prioritization)
Better decision-making (AI-powered analytics)
Faster execution (AI insights & recommendations)
Get the AI guide today: https://ps-product-person.kit.com/2d98046718
March 11, 2025 at 2:02 PM
Most PMs are overcomplicating AI.
AI is a tool for:
Smarter automation (roadmap planning, backlog prioritization)
Better decision-making (AI-powered analytics)
Faster execution (AI insights & recommendations)
Get the AI guide today: https://ps-product-person.kit.com/2d98046718
AI is a tool for:
Smarter automation (roadmap planning, backlog prioritization)
Better decision-making (AI-powered analytics)
Faster execution (AI insights & recommendations)
Get the AI guide today: https://ps-product-person.kit.com/2d98046718
AI isn’t neutral, it reflects its training data.
In 2018, Amazon scrapped an AI recruiting tool that penalized resumes from women because it learned bias from past hiring data.
How does AI bias happens & how PMs can prevent it? Get the PMs guide here: https://ps-product-person.kit.com/2d98046718
In 2018, Amazon scrapped an AI recruiting tool that penalized resumes from women because it learned bias from past hiring data.
How does AI bias happens & how PMs can prevent it? Get the PMs guide here: https://ps-product-person.kit.com/2d98046718
March 10, 2025 at 7:03 PM
AI isn’t neutral, it reflects its training data.
In 2018, Amazon scrapped an AI recruiting tool that penalized resumes from women because it learned bias from past hiring data.
How does AI bias happens & how PMs can prevent it? Get the PMs guide here: https://ps-product-person.kit.com/2d98046718
In 2018, Amazon scrapped an AI recruiting tool that penalized resumes from women because it learned bias from past hiring data.
How does AI bias happens & how PMs can prevent it? Get the PMs guide here: https://ps-product-person.kit.com/2d98046718