Increasing the font size of ratings reduced cancellations by 71.7%, effectively eliminating racial bias.
Displaying names upfront? Less effective. While there was a 30% reduction, it wasn’t statistically significant.
Increasing the font size of ratings reduced cancellations by 71.7%, effectively eliminating racial bias.
Displaying names upfront? Less effective. While there was a 30% reduction, it wasn’t statistically significant.