What are complaints standards?

What is the Ombudsman's role in investigating complaints?

Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints.

nipso.org.uk/service-prov...

Making a complaint about a public body should be straightforward.

We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy.

Watch in full at:
www.nipso.org.uk/service-prov...

Our new training videos are designed to help staff in public bodies deal with complaints.

'An Introduction to Good Complaints Handling' explains the six principles behind our approach.

To see the full video and others in the series, visit: nipso.org.uk/service-prov...

We've created a set of videos to help staff in public bodies deal with complaints.

'An Introduction to Good Complaints Handling' explains the principles behind our approach.

To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...