Northern Ireland Public Services Ombudsman
@nipsocomms.bsky.social
We investigate unresolved complaints against providers of public services in Northern Ireland.
Final few days to apply for this exciting post.
www.nipso.org.uk/jobs
www.nipso.org.uk/jobs
September 29, 2025 at 10:26 AM
Final few days to apply for this exciting post.
www.nipso.org.uk/jobs
www.nipso.org.uk/jobs
The Western Trust’s failure to give a patient an MRI caused her to experience prolonged pain and unnecessarily delayed treatment of her endometriosis.
Read more at:
www.nipso.org.uk/our-investig...
Read more at:
www.nipso.org.uk/our-investig...
August 5, 2025 at 8:50 AM
The Western Trust’s failure to give a patient an MRI caused her to experience prolonged pain and unnecessarily delayed treatment of her endometriosis.
Read more at:
www.nipso.org.uk/our-investig...
Read more at:
www.nipso.org.uk/our-investig...
Our Strategic Plan for 2025-2029, launched today, focuses on accessibility, engagement and making a difference.
These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.
nipso.org.uk/about-us/cor...
These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.
nipso.org.uk/about-us/cor...
July 11, 2025 at 11:01 AM
Our Strategic Plan for 2025-2029, launched today, focuses on accessibility, engagement and making a difference.
These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.
nipso.org.uk/about-us/cor...
These themes remain core to NIPSO providing everyone in Northern Ireland with a pathway to justice.
nipso.org.uk/about-us/cor...
The Ombudsman has announced that she is to commence her 'own initiative' investigation into the Northern Ireland Housing Executive.
The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year.
See:
nipso.org.uk/our-findings...
The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year.
See:
nipso.org.uk/our-findings...
June 25, 2025 at 2:02 PM
The Ombudsman has announced that she is to commence her 'own initiative' investigation into the Northern Ireland Housing Executive.
The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year.
See:
nipso.org.uk/our-findings...
The decision follows her consideration of the Housing Executive’s response to an investigation proposal earlier this year.
See:
nipso.org.uk/our-findings...
We're looking forward to launching our new complaint handling rules for the health and social care sector next week.
The procedures will help streamline complaints handling for organisations across the sector.
#complaintsmatter
The procedures will help streamline complaints handling for organisations across the sector.
#complaintsmatter
June 25, 2025 at 8:14 AM
We're looking forward to launching our new complaint handling rules for the health and social care sector next week.
The procedures will help streamline complaints handling for organisations across the sector.
#complaintsmatter
The procedures will help streamline complaints handling for organisations across the sector.
#complaintsmatter
At yesterday's @NIACfEd Ombudsman Margaret Kelly discussed the issue of restraint and seclusion within schools.
She also highlighted NIPSO's work to improve complaints handling throughout all of the public sector.
Watch at: niassembly.tv/committee-fo...
@niassembly.gov.uk
She also highlighted NIPSO's work to improve complaints handling throughout all of the public sector.
Watch at: niassembly.tv/committee-fo...
@niassembly.gov.uk
May 22, 2025 at 9:58 AM
At yesterday's @NIACfEd Ombudsman Margaret Kelly discussed the issue of restraint and seclusion within schools.
She also highlighted NIPSO's work to improve complaints handling throughout all of the public sector.
Watch at: niassembly.tv/committee-fo...
@niassembly.gov.uk
She also highlighted NIPSO's work to improve complaints handling throughout all of the public sector.
Watch at: niassembly.tv/committee-fo...
@niassembly.gov.uk
The Ombudsman will be giving evidence to the Northern Ireland Assembly today at 3.00pm.
Watch proceedings at: niassembly.tv/live-stream-2/
Read our investigation report at: nipso.org.uk/our-findings...
Watch proceedings at: niassembly.tv/live-stream-2/
Read our investigation report at: nipso.org.uk/our-findings...
May 21, 2025 at 8:18 AM
The Ombudsman will be giving evidence to the Northern Ireland Assembly today at 3.00pm.
Watch proceedings at: niassembly.tv/live-stream-2/
Read our investigation report at: nipso.org.uk/our-findings...
Watch proceedings at: niassembly.tv/live-stream-2/
Read our investigation report at: nipso.org.uk/our-findings...
Thanks to Rodney Allen and Colette Kane from the @niauditoffice.bsky.social for delivering our Lunch and Learn session today.
Really interesting to hear about the breadth of the Audit Office's work and about it's reporting programme for the coming year.
Really interesting to hear about the breadth of the Audit Office's work and about it's reporting programme for the coming year.
May 20, 2025 at 1:52 PM
Thanks to Rodney Allen and Colette Kane from the @niauditoffice.bsky.social for delivering our Lunch and Learn session today.
Really interesting to hear about the breadth of the Audit Office's work and about it's reporting programme for the coming year.
Really interesting to hear about the breadth of the Audit Office's work and about it's reporting programme for the coming year.
Are you lucky enough to be at the Balmoral Show today?
🌞🌞🌞
Our friendly staff are on hand to explain how we can investigate if you feel you've been treated unfairly by a public body.
They also have free stuff....😀😃
🌞🌞🌞
Our friendly staff are on hand to explain how we can investigate if you feel you've been treated unfairly by a public body.
They also have free stuff....😀😃
May 15, 2025 at 11:56 AM
Are you lucky enough to be at the Balmoral Show today?
🌞🌞🌞
Our friendly staff are on hand to explain how we can investigate if you feel you've been treated unfairly by a public body.
They also have free stuff....😀😃
🌞🌞🌞
Our friendly staff are on hand to explain how we can investigate if you feel you've been treated unfairly by a public body.
They also have free stuff....😀😃
What are complaints standards?
What is the Ombudsman's role in investigating complaints?
Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints.
nipso.org.uk/service-prov...
What is the Ombudsman's role in investigating complaints?
Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints.
nipso.org.uk/service-prov...
May 15, 2025 at 9:01 AM
What are complaints standards?
What is the Ombudsman's role in investigating complaints?
Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints.
nipso.org.uk/service-prov...
What is the Ombudsman's role in investigating complaints?
Answers to these questions and more are in our Frequently Asked Questions video, part of a series created to help staff in public bodies deal with complaints.
nipso.org.uk/service-prov...
'Public bodies should focus on early resolution of complaints and on dealing with them in a transparent way.'
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
May 12, 2025 at 11:10 AM
'Public bodies should focus on early resolution of complaints and on dealing with them in a transparent way.'
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
Making a complaint about a public body should be straightforward.
We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/service-prov...
We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/service-prov...
May 6, 2025 at 3:50 PM
Making a complaint about a public body should be straightforward.
We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/service-prov...
We've produced a video to help you understand what you should expect if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/service-prov...
We're looking for a new member of staff to join our Corporate Services Team.
The duties will cover a range of functions, including finance, IT, health & safety, information governance and facilities management.
Apply today at nipso.getgotjobs.co.uk/home
The duties will cover a range of functions, including finance, IT, health & safety, information governance and facilities management.
Apply today at nipso.getgotjobs.co.uk/home
May 2, 2025 at 10:57 AM
We're looking for a new member of staff to join our Corporate Services Team.
The duties will cover a range of functions, including finance, IT, health & safety, information governance and facilities management.
Apply today at nipso.getgotjobs.co.uk/home
The duties will cover a range of functions, including finance, IT, health & safety, information governance and facilities management.
Apply today at nipso.getgotjobs.co.uk/home
Catch up on our work with our latest Quarterly Bulletin.
May's Bulletin includes links to our new training resources for staff in public bodies, as well as to our Case Digest on women's health and two significant investigation reports.
nipso.org.uk/resources/ot...
May's Bulletin includes links to our new training resources for staff in public bodies, as well as to our Case Digest on women's health and two significant investigation reports.
nipso.org.uk/resources/ot...
May 1, 2025 at 11:05 AM
Catch up on our work with our latest Quarterly Bulletin.
May's Bulletin includes links to our new training resources for staff in public bodies, as well as to our Case Digest on women's health and two significant investigation reports.
nipso.org.uk/resources/ot...
May's Bulletin includes links to our new training resources for staff in public bodies, as well as to our Case Digest on women's health and two significant investigation reports.
nipso.org.uk/resources/ot...
Our new training videos are designed to help staff in public bodies deal with complaints.
'An Introduction to Good Complaints Handling' explains the six principles behind our approach.
To see the full video and others in the series, visit: nipso.org.uk/service-prov...
'An Introduction to Good Complaints Handling' explains the six principles behind our approach.
To see the full video and others in the series, visit: nipso.org.uk/service-prov...
April 29, 2025 at 2:02 PM
Our new training videos are designed to help staff in public bodies deal with complaints.
'An Introduction to Good Complaints Handling' explains the six principles behind our approach.
To see the full video and others in the series, visit: nipso.org.uk/service-prov...
'An Introduction to Good Complaints Handling' explains the six principles behind our approach.
To see the full video and others in the series, visit: nipso.org.uk/service-prov...
Our most recent Case Digest looks at complaints brought to us in relation to women’s health.
The summaries include recommendations from our reports, demonstrating how learning from complaints can help to improve services and health outcomes.
nipso.org.uk/resources/ot...
The summaries include recommendations from our reports, demonstrating how learning from complaints can help to improve services and health outcomes.
nipso.org.uk/resources/ot...
April 17, 2025 at 8:58 AM
Our most recent Case Digest looks at complaints brought to us in relation to women’s health.
The summaries include recommendations from our reports, demonstrating how learning from complaints can help to improve services and health outcomes.
nipso.org.uk/resources/ot...
The summaries include recommendations from our reports, demonstrating how learning from complaints can help to improve services and health outcomes.
nipso.org.uk/resources/ot...
We've created a set of videos to help staff in public bodies deal with complaints.
'An Introduction to Good Complaints Handling' explains the principles behind our approach.
To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...
'An Introduction to Good Complaints Handling' explains the principles behind our approach.
To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...
April 14, 2025 at 2:46 PM
We've created a set of videos to help staff in public bodies deal with complaints.
'An Introduction to Good Complaints Handling' explains the principles behind our approach.
To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...
'An Introduction to Good Complaints Handling' explains the principles behind our approach.
To see the full video and the others in the series, visit:
nipso.org.uk/service-prov...
Making a complaint about a public body should be straightforward.
We've produced a short video to help you understand what to expect from a public body if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/make-complai...
We've produced a short video to help you understand what to expect from a public body if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/make-complai...
April 11, 2025 at 2:47 PM
Making a complaint about a public body should be straightforward.
We've produced a short video to help you understand what to expect from a public body if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/make-complai...
We've produced a short video to help you understand what to expect from a public body if you make a complaint, and when you should come to us if you remain unhappy.
Watch in full at:
www.nipso.org.uk/make-complai...
'Public bodies should focus on early resolution, building a culture that values complaints, and dealing with complaints in a transparent way.'
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
April 8, 2025 at 10:53 AM
'Public bodies should focus on early resolution, building a culture that values complaints, and dealing with complaints in a transparent way.'
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
Ombudsman Margaret Kelly introduces our new resources created to help public bodies deal with complaints well.
nipso.org.uk/service-prov...
Today we've launched a set of videos to help staff in public bodies deal with complaints from members of the public.
The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
nipso.org.uk/service-prov...
The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
nipso.org.uk/service-prov...
April 8, 2025 at 9:46 AM
Today we've launched a set of videos to help staff in public bodies deal with complaints from members of the public.
The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
nipso.org.uk/service-prov...
The videos explain why complaints should be taken seriously and give step-by-step guidance to staff on how to investigate complaints well.
nipso.org.uk/service-prov...
Earlier today we spoke at the Centre for Independent Living's annual conference.
Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.
Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.
April 3, 2025 at 4:16 PM
Earlier today we spoke at the Centre for Independent Living's annual conference.
Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.
Thanks to those involved for the opportunity to inform attendees about how we deal with people's unresolved complaints about public services.
During our enquiries we noted a willingness within the health and social care system and in GP practices to improve interpretation services for patients.
However our report made 11 recommendations.
nipso.org.uk/our-findings...
However our report made 11 recommendations.
nipso.org.uk/our-findings...
March 21, 2025 at 11:48 AM
During our enquiries we noted a willingness within the health and social care system and in GP practices to improve interpretation services for patients.
However our report made 11 recommendations.
nipso.org.uk/our-findings...
However our report made 11 recommendations.
nipso.org.uk/our-findings...
To help us compile our Lost in Translation report, we collected information from the BSO Interpreting Service and the Department of Health's Directorate of Primary Care.
nipso.org.uk/our-findings...
nipso.org.uk/our-findings...
March 21, 2025 at 11:06 AM
To help us compile our Lost in Translation report, we collected information from the BSO Interpreting Service and the Department of Health's Directorate of Primary Care.
nipso.org.uk/our-findings...
nipso.org.uk/our-findings...
We've published the first in a series of reports looking at potential barriers to accessing healthcare in Northern Ireland.
Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English.
nipso.org.uk/our-findings...
Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English.
nipso.org.uk/our-findings...
March 21, 2025 at 10:33 AM
We've published the first in a series of reports looking at potential barriers to accessing healthcare in Northern Ireland.
Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English.
nipso.org.uk/our-findings...
Lost in Translation examines interpretation services in GP practices for those patients who are not proficient in English.
nipso.org.uk/our-findings...
Rebecca Hilsenrath @phsombudsman.bsky.social England and Ger Deering @OfficeOmbudsman Ireland with their reflections on access to justice for asylum seekers.
#seekingsafety
#seekingsafety
March 20, 2025 at 4:04 PM
Rebecca Hilsenrath @phsombudsman.bsky.social England and Ger Deering @OfficeOmbudsman Ireland with their reflections on access to justice for asylum seekers.
#seekingsafety
#seekingsafety