Taken together - those with few contact days may be dissatisfied due to access barriers, and above certain thresholds, more days may offer diminishing marginal benefits. A good reminder of the importance of making care more efficient when possible.

Every additional contact day cost patients an additional $49 out of pocket:

Patients with more contact days reported less ease in managing care:

We found an inverse U-shaped relationship between contact days and overall satisfaction:

Thanks also to co-author Meredith Rosenthal!