We tracked 100k consumers across 4M reviews over 30 years using computational linguistics & machine learning
Key finding?: Confidence follows a U-shape🧵
We tracked 100k consumers across 4M reviews over 30 years using computational linguistics & machine learning
Key finding?: Confidence follows a U-shape🧵
We measured reversals based on theories of storytelling.
Theories suggest good stories reverse between positive and negative events.
We used NLP to track how positive or negative each story was as it unfolded, then marked the reversals.
(3/9)
We measured reversals based on theories of storytelling.
Theories suggest good stories reverse between positive and negative events.
We used NLP to track how positive or negative each story was as it unfolded, then marked the reversals.
(3/9)