Matt Caywood
@mattcaywood.com
Urban transportation. "I don't think you solve town planning problems by dropping bombs all over the place, he's embarrassed himself there."
What happened to Señor Coconut anyway
October 24, 2025 at 10:08 PM
What happened to Señor Coconut anyway
TransLink is a very good system and worth the fare. But do Canadian drivers also pay their fair share? Gas taxes suggest they do not.
October 9, 2025 at 5:48 PM
TransLink is a very good system and worth the fare. But do Canadian drivers also pay their fair share? Gas taxes suggest they do not.
I’ve read it. Important to understand that attraction and retention are different processes. BlueSky doesn’t have a retention problem relative to Twitter. It has an attraction and growth problem, which is why they just rolled out new sharing features.
June 5, 2025 at 10:07 PM
I’ve read it. Important to understand that attraction and retention are different processes. BlueSky doesn’t have a retention problem relative to Twitter. It has an attraction and growth problem, which is why they just rolled out new sharing features.
Jarrett, I tried to find you a customer retention curve for public transportation for comparison.
I couldn't.
Apparently, no industry thinks less about customer retention (of "choice riders") than public transportation. Wonder why. @bikepedantic.bsky.social
I couldn't.
Apparently, no industry thinks less about customer retention (of "choice riders") than public transportation. Wonder why. @bikepedantic.bsky.social
June 5, 2025 at 9:28 PM
Jarrett, I tried to find you a customer retention curve for public transportation for comparison.
I couldn't.
Apparently, no industry thinks less about customer retention (of "choice riders") than public transportation. Wonder why. @bikepedantic.bsky.social
I couldn't.
Apparently, no industry thinks less about customer retention (of "choice riders") than public transportation. Wonder why. @bikepedantic.bsky.social
This is a normal customer retention curve.
Look at Twitter's retention: in 2020 (peak social media) Twitter retained 31% of users after 3 months! Pretty bad, worse now! www.lennysnewsletter.com/p/what-is-go...
Look at Twitter's retention: in 2020 (peak social media) Twitter retained 31% of users after 3 months! Pretty bad, worse now! www.lennysnewsletter.com/p/what-is-go...
What is good retention
Although retention is widely considered to be the most important metric to get right when building (or investing in) a business, it’s also one of the least understood. Why? Because unless you’re a gro...
www.lennysnewsletter.com
June 5, 2025 at 9:24 PM
This is a normal customer retention curve.
Look at Twitter's retention: in 2020 (peak social media) Twitter retained 31% of users after 3 months! Pretty bad, worse now! www.lennysnewsletter.com/p/what-is-go...
Look at Twitter's retention: in 2020 (peak social media) Twitter retained 31% of users after 3 months! Pretty bad, worse now! www.lennysnewsletter.com/p/what-is-go...