Love this quote - « real delivery is about the grind, not just the grand » & it needs individual relationships, genuine expertise & hard work - from Thea’s opener at #NTSummit @theasrstein.bsky.social @nuffieldtrust.bsky.social

Thea warns us to avoid a simplistic narrative of ‘hospitals bad, community good’ that further embeds healthcare workers in their trenches and makes them feel they can’t work together well #NTSummit

Today's end of life care lessons- IT system design.

i) Make sure there are two data fields for NOK. That way, when NOK1 goes AWOL (again) when crises occur, NOK2 can be contacted and advocate for Dad

ii) Ensure real use cases inform the design process and build.

#EoLC #SystemDesign #UX