Katherine Denham
@katdenham.bsky.social
Award-winning journalist and consumer champion for The Times and Sunday Times
In my latest column for @thetimes.com I helped a reader get a refund from BA after he was downgraded to an economy seat during a flight to the UK, but was still charged the business-class rate
www.thetimes.com/business-mon...
www.thetimes.com/business-mon...
BA bumped me off business class but won’t refund the difference
Our consumer champion Katherine Denham helps a reader sent to economy on a transatlantic flight after a mix-up between British Airways and American Airlines
www.thetimes.com
August 27, 2025 at 10:35 AM
In my latest column for @thetimes.com I helped a reader get a refund from BA after he was downgraded to an economy seat during a flight to the UK, but was still charged the business-class rate
www.thetimes.com/business-mon...
www.thetimes.com/business-mon...
I helped a volunteer group in Devon whose £8,000 aid trip to Ukraine was being stalled by the DVLA — they've just sent this photo of the team before they embark on their journey to Ukraine, which really made me smile
Here's the article if you want to have a read www.thetimes.com/article/c5a5...
Here's the article if you want to have a read www.thetimes.com/article/c5a5...
August 15, 2025 at 3:14 PM
I helped a volunteer group in Devon whose £8,000 aid trip to Ukraine was being stalled by the DVLA — they've just sent this photo of the team before they embark on their journey to Ukraine, which really made me smile
Here's the article if you want to have a read www.thetimes.com/article/c5a5...
Here's the article if you want to have a read www.thetimes.com/article/c5a5...
I helped a reader who was horrified when £1,700 was taken from her bank account by a fake hotel website even after she had declined the payment in her banking app
www.thetimes.com/business-mon...
www.thetimes.com/business-mon...
NatWest let fake hotel take £1.7k even though I declined the payment
Our consumer champion Katherine Denham helps a reader who did everything she could to report a copycat site that stole her card details — and still lost out
www.thetimes.com
August 5, 2025 at 8:45 AM
I helped a reader who was horrified when £1,700 was taken from her bank account by a fake hotel website even after she had declined the payment in her banking app
www.thetimes.com/business-mon...
www.thetimes.com/business-mon...
Investment company: "We just found out your husband has died and we think you might be the beneficiary of his £12k pension"
Same investment company: "We now need your dead husband's authority before we can pay his pension to you" 🙃
www.thetimes.com/business-mon...
Same investment company: "We now need your dead husband's authority before we can pay his pension to you" 🙃
www.thetimes.com/business-mon...
Yes, you can have your dead husband’s £12k pension. Just get him to sign here
Our consumer champion Katherine Denham helps a widow given an unreasonable request by Royal London
www.thetimes.com
July 15, 2025 at 4:46 PM
Investment company: "We just found out your husband has died and we think you might be the beneficiary of his £12k pension"
Same investment company: "We now need your dead husband's authority before we can pay his pension to you" 🙃
www.thetimes.com/business-mon...
Same investment company: "We now need your dead husband's authority before we can pay his pension to you" 🙃
www.thetimes.com/business-mon...
It was shocking that Airbnb guests could treat this family's home with such disrespect
I helped them get a £15,942 payout for the repairs, only for a rental management company to insist on taking a 20% cut 🤯
My article in @thetimes.com
www.thetimes.com/business-mon...
I helped them get a £15,942 payout for the repairs, only for a rental management company to insist on taking a 20% cut 🤯
My article in @thetimes.com
www.thetimes.com/business-mon...
Blocked drains and blood stains: our Airbnb guest cost us £15,000
Our consumer champion Katherine Denham helps a reader deal with a difficult rental management company and a problem guest
www.thetimes.com
July 14, 2025 at 7:54 AM
It was shocking that Airbnb guests could treat this family's home with such disrespect
I helped them get a £15,942 payout for the repairs, only for a rental management company to insist on taking a 20% cut 🤯
My article in @thetimes.com
www.thetimes.com/business-mon...
I helped them get a £15,942 payout for the repairs, only for a rental management company to insist on taking a 20% cut 🤯
My article in @thetimes.com
www.thetimes.com/business-mon...
This week I helped a man who was being driven mad by a car finance company after it gave him conflicting information about overpaying
And a woman was desperate for British Gas to stop chasing her for £30 that she had already paid a year and a half ago
www.thetimes.com/article/6529...
And a woman was desperate for British Gas to stop chasing her for £30 that she had already paid a year and a half ago
www.thetimes.com/article/6529...
I want to overpay my car finance, but Santander won’t let me
Our consumer champion Katherine Denham helps a reader who bought his wife a generous 50th birthday gift and would now like to clear his debt faster
www.thetimes.com
July 7, 2025 at 6:50 PM
This week I helped a man who was being driven mad by a car finance company after it gave him conflicting information about overpaying
And a woman was desperate for British Gas to stop chasing her for £30 that she had already paid a year and a half ago
www.thetimes.com/article/6529...
And a woman was desperate for British Gas to stop chasing her for £30 that she had already paid a year and a half ago
www.thetimes.com/article/6529...
This woman had gone through a devastating series of events that had turned her life upside down
She said she wasn't thinking clearly when she sent her inheritance to the wrong bank account — but thankfully I was able to help her get her money back
www.thetimes.com/business-mon...
She said she wasn't thinking clearly when she sent her inheritance to the wrong bank account — but thankfully I was able to help her get her money back
www.thetimes.com/business-mon...
I’m grieving and I made a mistake, now my £8k inheritance is lost
Our consumer champion Katherine Denham untangles a mess of crossed wires at Lloyds that left a reader without her money at a time of extreme distress
www.thetimes.com
June 23, 2025 at 11:03 AM
This woman had gone through a devastating series of events that had turned her life upside down
She said she wasn't thinking clearly when she sent her inheritance to the wrong bank account — but thankfully I was able to help her get her money back
www.thetimes.com/business-mon...
She said she wasn't thinking clearly when she sent her inheritance to the wrong bank account — but thankfully I was able to help her get her money back
www.thetimes.com/business-mon...
I helped this couple get the compensation they were entitled to after their WestJet flight was cancelled
My latest column in today's @thetimes.com
www.thetimes.com/article/4455...
My latest column in today's @thetimes.com
www.thetimes.com/article/4455...
We nearly missed our daughter’s wedding, with no flight compensation
Consumer champion Katherine Denham gives the Canadian carrier WestJet a lesson in the UK’s redress rules
www.thetimes.com
June 17, 2025 at 3:35 PM
I helped this couple get the compensation they were entitled to after their WestJet flight was cancelled
My latest column in today's @thetimes.com
www.thetimes.com/article/4455...
My latest column in today's @thetimes.com
www.thetimes.com/article/4455...
This week I helped a 91 year old woman whose jewellery has been missing since she sent it to an online antique buyer seven months ago
Plus, I helped a man whose bank gave him the wrong info, leaving him £1k out of pocket
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
Plus, I helped a man whose bank gave him the wrong info, leaving him £1k out of pocket
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
Online antique buyer lost my 91-year-old mum’s treasures
Our consumer champion Katherine Denham helps a reader whose mother’s jewellery has been missing since she sent it to Vintage Cash Cow seven months ago
www.thetimes.com
June 10, 2025 at 3:55 PM
This week I helped a 91 year old woman whose jewellery has been missing since she sent it to an online antique buyer seven months ago
Plus, I helped a man whose bank gave him the wrong info, leaving him £1k out of pocket
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
Plus, I helped a man whose bank gave him the wrong info, leaving him £1k out of pocket
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
Bizarre story here about a woman struggling to get a company to pay a £1,500 repair bill after it damaged her septic tank
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
A breakdown lorry left a £1,500 hole in my cesspit
Our consumer champion Katherine Denham helps a reader whose septic tank was cracked by a haulage firm delivering a car that wasn’t even hers
www.thetimes.com
June 3, 2025 at 9:22 AM
Bizarre story here about a woman struggling to get a company to pay a £1,500 repair bill after it damaged her septic tank
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
After the death of his daughter at just 20, this reader was struggling to get Ticketmaster to transfer her sold-out concert tickets so that his other daughter could go to the gigs in memory of her sister
My latest column in today's @thetimes.com
www.thetimes.com/article/570f...
My latest column in today's @thetimes.com
www.thetimes.com/article/570f...
Our daughter died, but Ticketmaster won’t budge on her tickets
Our consumer champion Katherine Denham helps a grieving father over Lana Del Rey and Oasis tickets
www.thetimes.com
May 20, 2025 at 10:23 AM
After the death of his daughter at just 20, this reader was struggling to get Ticketmaster to transfer her sold-out concert tickets so that his other daughter could go to the gigs in memory of her sister
My latest column in today's @thetimes.com
www.thetimes.com/article/570f...
My latest column in today's @thetimes.com
www.thetimes.com/article/570f...
Despite his wife being given just months to live, this reader was struggling to get a terminal illness payout under their life insurance policy, which they were hoping would make their lives more comfortable
I helped them get a £23,000 payout and compensation:
www.thetimes.com/article/59e0...
I helped them get a £23,000 payout and compensation:
www.thetimes.com/article/59e0...
My wife has months to live but Aviva rejected our £20k life insurance claim
Our consumer champion Katherine Denham helps a couple caught in a wrangle over a terminal illness payout
www.thetimes.com
May 19, 2025 at 7:39 AM
Despite his wife being given just months to live, this reader was struggling to get a terminal illness payout under their life insurance policy, which they were hoping would make their lives more comfortable
I helped them get a £23,000 payout and compensation:
www.thetimes.com/article/59e0...
I helped them get a £23,000 payout and compensation:
www.thetimes.com/article/59e0...
I helped a couple who arrived at their holiday let to find surveillance cameras in the kitchen and living area
They were given a refund but the rental company refused to honour its promise of compensation
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
They were given a refund but the rental company refused to honour its promise of compensation
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
Our holiday let had spy cameras, but Vrbo won’t pay compensation
Our consumer champion Katherine Denham helps a couple get a payout for an invasion of privacy
www.thetimes.com
May 13, 2025 at 3:55 PM
I helped a couple who arrived at their holiday let to find surveillance cameras in the kitchen and living area
They were given a refund but the rental company refused to honour its promise of compensation
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
They were given a refund but the rental company refused to honour its promise of compensation
My latest column in today's @thetimes.com
www.thetimes.com/business-mon...
This reader was desperate to resolve a long-running issue after the installation of an expensive new door
After I intervened, the company threatened me with legal action to try to stop me from publishing this reader's complaint
Here's my column in The Times
www.thetimes.com/business-mon...
After I intervened, the company threatened me with legal action to try to stop me from publishing this reader's complaint
Here's my column in The Times
www.thetimes.com/business-mon...
My £5,677 new door was left with orange adhesive foam sticking out
Our consumer champion Katherine Denham stepped in to help a customer desperate to resolve a long-running issue — and was threatened with legal action
www.thetimes.com
April 30, 2025 at 8:19 AM
This reader was desperate to resolve a long-running issue after the installation of an expensive new door
After I intervened, the company threatened me with legal action to try to stop me from publishing this reader's complaint
Here's my column in The Times
www.thetimes.com/business-mon...
After I intervened, the company threatened me with legal action to try to stop me from publishing this reader's complaint
Here's my column in The Times
www.thetimes.com/business-mon...
I helped a terminally ill woman get access to her investment income again after ReAssure marked her down as dead
My latest column in The Sunday Times today
www.thetimes.com/article/6f19...
My latest column in The Sunday Times today
www.thetimes.com/article/6f19...
ReAssure shut Mum’s £120k bonds— then marked her down as dead
Our consumer champion untangles an admin mess so a terminally ill woman can pay her care home fees, and speeds up a pension request after it was lost in the post
www.thetimes.com
April 6, 2025 at 9:09 AM
I helped a terminally ill woman get access to her investment income again after ReAssure marked her down as dead
My latest column in The Sunday Times today
www.thetimes.com/article/6f19...
My latest column in The Sunday Times today
www.thetimes.com/article/6f19...
It took nine months and my help before this woman finally got a boost to her state pension
Here's my latest column for @thetimes.com
www.thetimes.com/article/adea...
Here's my latest column for @thetimes.com
www.thetimes.com/article/adea...
I paid £1,500 to top up my state pension but am no better off
Our consumer champion helps one pensioner deal with HMRC and someone who was charged for a Christmas tree they didn’t buy
www.thetimes.com
April 1, 2025 at 3:20 PM
It took nine months and my help before this woman finally got a boost to her state pension
Here's my latest column for @thetimes.com
www.thetimes.com/article/adea...
Here's my latest column for @thetimes.com
www.thetimes.com/article/adea...
In my latest column for @thetimes.com I helped a man get a £1,150 payout from Evri after it lost his suit just before his wedding
www.thetimes.com/business-mon...
www.thetimes.com/business-mon...
Evri lost my £1,150 suit just before my wedding day
Our consumer champion helps a groom who is frustrated by the service of the delivery company — and the lack of an insurance payout
www.thetimes.com
March 25, 2025 at 3:59 PM
In my latest column for @thetimes.com I helped a man get a £1,150 payout from Evri after it lost his suit just before his wedding
www.thetimes.com/business-mon...
www.thetimes.com/business-mon...
I must admit that I did laugh when this woman told me that Airbnb had asked her to take a video of a smell
My latest column for @thetimes.com
www.thetimes.com/business-mon...
My latest column for @thetimes.com
www.thetimes.com/business-mon...
Stinking Airbnb fridge cost me £6,300
Our consumer champion helps an Airbnb customer to get a refund over noxious fumes in a flat and an overseas UK diplomat tackling Amazon over VAT payment claims
www.thetimes.com
March 18, 2025 at 11:32 AM
I must admit that I did laugh when this woman told me that Airbnb had asked her to take a video of a smell
My latest column for @thetimes.com
www.thetimes.com/business-mon...
My latest column for @thetimes.com
www.thetimes.com/business-mon...
Special treat: @thetimes.com paywall is down at the moment so you can read everything on there for free
Here are some of my recent wins for readers:
I helped a woman who spent 18 months trying to get an £18k refund from her husband's care home after his death
www.thetimes.com/article/6b30...
Here are some of my recent wins for readers:
I helped a woman who spent 18 months trying to get an £18k refund from her husband's care home after his death
www.thetimes.com/article/6b30...
Unapologetic care home owes us £18,000 after my husband’s death
Morar Living provided excellent care, but its failure to refund a grieving family was unacceptable, writes our consumer champion Katherine Denham
www.thetimes.com
March 16, 2025 at 12:27 PM
Special treat: @thetimes.com paywall is down at the moment so you can read everything on there for free
Here are some of my recent wins for readers:
I helped a woman who spent 18 months trying to get an £18k refund from her husband's care home after his death
www.thetimes.com/article/6b30...
Here are some of my recent wins for readers:
I helped a woman who spent 18 months trying to get an £18k refund from her husband's care home after his death
www.thetimes.com/article/6b30...
In my column for The Times this week I helped a reader who was sold a used Range Rover that had a whole range of faults
And a woman says her mum is owed £6,000 from electricity generated from her solar panels after her energy provider failed to verify her readings
www.thetimes.com/business-mon...
And a woman says her mum is owed £6,000 from electricity generated from her solar panels after her energy provider failed to verify her readings
www.thetimes.com/business-mon...
Cinch sold me a faulty Range Rover
Our consumer champion steps in to help a driver whose £13k used car was delivered with a battery glitch, worn tyres, power issues and an unexpected tow bar
www.thetimes.com
March 13, 2025 at 9:17 AM
In my column for The Times this week I helped a reader who was sold a used Range Rover that had a whole range of faults
And a woman says her mum is owed £6,000 from electricity generated from her solar panels after her energy provider failed to verify her readings
www.thetimes.com/business-mon...
And a woman says her mum is owed £6,000 from electricity generated from her solar panels after her energy provider failed to verify her readings
www.thetimes.com/business-mon...
This was so heartbreaking — Lauren had diligently saved £13,700 into a Help to Buy Isa in the hope that she would use the funds to buy her first home, but she died when she was just 30 and her dream never became a reality
My latest column for @thetimes.com
www.thetimes.com/business-mon...
My latest column for @thetimes.com
www.thetimes.com/business-mon...
Our daughter died at 30. Now Nationwide is adding to the pain
Telling a bank that you have lost a loved one so you can close their account is stressful enough — imagine having to do it three times because of staff errors
www.thetimes.com
March 2, 2025 at 12:48 PM
This was so heartbreaking — Lauren had diligently saved £13,700 into a Help to Buy Isa in the hope that she would use the funds to buy her first home, but she died when she was just 30 and her dream never became a reality
My latest column for @thetimes.com
www.thetimes.com/business-mon...
My latest column for @thetimes.com
www.thetimes.com/business-mon...
I get so many complaints about British Airways that it's one of the companies that I call most often on behalf of readers
Here's the latest BA saga in @thetimes.com today
www.thetimes.com/article/f479...
Here's the latest BA saga in @thetimes.com today
www.thetimes.com/article/f479...
BA bumped my teenager off a flight, leaving her stranded at the airport
Our consumer champion helps a frustrated traveller who was forced to give up her seat to accompany her 15-year-old after BA overbooked its seats
www.thetimes.com
February 25, 2025 at 11:44 AM
I get so many complaints about British Airways that it's one of the companies that I call most often on behalf of readers
Here's the latest BA saga in @thetimes.com today
www.thetimes.com/article/f479...
Here's the latest BA saga in @thetimes.com today
www.thetimes.com/article/f479...
I helped a woman who was living in fear of her car being clamped or a knock on the door from bailiffs after she was charged £900 in ULEZ fees for a vehicle she sold many moons ago
www.thetimes.com/article/53b5...
www.thetimes.com/article/53b5...
Sally sold her car, but is still being stung for Ulez charges
Our consumer champion helps a driver whose former vehicle is racking up fines and a fraud victim who fears they may have been caught out again
www.thetimes.com
February 18, 2025 at 4:49 PM
I helped a woman who was living in fear of her car being clamped or a knock on the door from bailiffs after she was charged £900 in ULEZ fees for a vehicle she sold many moons ago
www.thetimes.com/article/53b5...
www.thetimes.com/article/53b5...
In my column for The Times this week I helped a reader get a refund from the currency exchange platform WeSwap after it stopped trading
There are more than 17,000 people who still owed refunds from WeSwap, so if you're one of them, you might want to read this
www.thetimes.com/article/25c1...
There are more than 17,000 people who still owed refunds from WeSwap, so if you're one of them, you might want to read this
www.thetimes.com/article/25c1...
I had my holiday cash on a currency card — then the firm collapsed
Our consumer champion helps navigate the fallout after a digital money exchange company goes bust and finds out that some eDreams travel deals come with a catch
www.thetimes.com
February 11, 2025 at 5:16 PM
In my column for The Times this week I helped a reader get a refund from the currency exchange platform WeSwap after it stopped trading
There are more than 17,000 people who still owed refunds from WeSwap, so if you're one of them, you might want to read this
www.thetimes.com/article/25c1...
There are more than 17,000 people who still owed refunds from WeSwap, so if you're one of them, you might want to read this
www.thetimes.com/article/25c1...