Currently bouncing b/n different admin systems for two specialists, insurance provider and hospital - for 1 procedure for 1 dependent. All using diff software, processes, billing structures & modes of correspondence.

So much of 'engaging in your own healthcare' as a patient is actually admin.

Great article and concept. "The emphasis shift[ed] from just diagnostics and treatment prescription to education and sharing a treatment plan and navigating patients through this." So powerful.

Rory is totally correct on this: letters following a consultation should be written to the patient and cc'd to the GP, not the other way around. It's such a simple switch that massively changes the power dynamics and helps to put the patient back in control.

Tech services/platforms seem intent on delighting customers or making their experience joyful. People aren't using the platform for joy or delight. They're using it to get something done. Functional, reliable, easy would provide a better user experience & let them get back to the joy in their life.

Have to say I thought the pandemic would be the non-breaking hyphen's big moment. But apparently not.

So much of this in online medical forms & patient registration processes. Create a login & profile for a hospital you hope not to need again. Tell us everything about you incl stuff unrelated to your medical details or insurance status. Upload admission forms already submitted via your doctor 🤦‍♀️

There are people who specialise in medical writing, med comms, health comms, technical writing, web writing, content strategy, content design, UX, knowledge management, copyediting, structural editing, info architecture... And somewhere in there is me. #writing #editing #content

There must be a better way for hosp nurses & patients to communicate than the 'call nurse' button. Just bad from the POV of efficiency, comms, pt-centred care etc. What else is being done in this space? What are the tech options here? Would love to know.