Nate Brown & l are on the ground in San Diego for #CustomerService & Experience West

We're leading main stage panel discussions, facilitating roundtables, & much more the next two days.

Stay tuned here for interviews, updates, & a recap of the biggest topics being discussed onsite. #cx

Imagine this: One of your employees gets a terrible rating from a customer.

Would you allow them to go back and challenge that feedback? We explore it all on CX + Coffee this week.

Watch the full episode here: www.youtube.com/watch?v=oYaS...

#CustomerFeedback #PatientExperience #CXandCoffee

☕ Can a $35 coffee outshine Maxwell House? I put it to the test—blindfolded. Plus, is returning to the office really about productivity, or just a trust issue in disguise? Big coffee takes & bigger leadership lessons in this week’s CX & Coffee. Watch now: www.youtube.com/watch?v=0gUw... #CXandCoffee

Is your NPS score helping or just making the boardroom feel good?

This week on CX and Coffee, we unpack the flaws of NPS and review Hershey’s Nibby Coffee—a solid brew with a unique cacao twist.

Watch now: www.youtube.com/watch?v=6lQW...

What’s your go-to CX metric?

#CustomerExperience

Marty left a Christmas tree up until June. 🎄

In Ep. 8 of CX and Coffee, we dive into CX predictions, proactive leadership tips, and Olympia Coffee’s amazing Sweetheart Blend. ☕

What’s your 2025 focus?

Watch here: www.youtube.com/watch?v=1YPQ...

#CXandCoffee #CustomerExperience

Bourbon barrel coffee, smoked turkeys, and #CX wisdom: what more could you want?

In CX and Coffee Ep. 4, Justin & Marty tackle #AI, people vs. tech, and the art of leftovers.

Grab a mug & join us!

Watch here: www.youtube.com/watch?v=mCgl...

#customerexperience #CXandCoffee

Marty and I dive into coffee, CX, and laughs weekly on #CX and #Coffee! 🎙 This week: Peak season prep, lessons from Hershey's "August Crunch," and UK’s Origin Coffee Resolute Blend. 🎧 30 mins of stories + insights! Watch Ep. 3: www.youtube.com/watch?v=Bmhi.... How’s your team prepping? #CXandCoffee