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At @woocommerce.com, we flipped the script on AI support.

It’s not about deflection or cutting costs—it’s about improving the customer experience. From better docs to smarter bots to clearer paths to humans, we’re building support that works.

Read more: woocommerce.com/posts/ai-in-...
How Woo's support team uses AI to improve the customer experience
Woo uses AI in the support experience and behind the scenes. Here are five changes we've made with insight from our AI implementations.
woocommerce.com
May 2, 2025 at 7:58 AM
Yesterday my gran passed away. I had an #Orval beer in her honour.

job.blog/2025/02/17/o...
Orval’s remembrance
In Belgium, when you order an abbey beer, tradition takes over. The waiter carefully finds the right glass, placing both bottle and glass with the label facing to you. Then, with a precision most B…
job.blog
February 17, 2025 at 9:49 AM
My thought on another year of improvements to the #WordPress block editor

job.blog/2025/01/07/m...
Moving to Twenty Twenty-Five
Every year, WordPress releases a new theme. Most years, I try to update my site to use this theme. I find this a great way to explore WordPress—the software I work with professionally on a da…
job.blog
January 29, 2025 at 7:27 PM