When your SaaS onboarding has 17 steps, 6 tooltips, and you're asked to upload your logo immediately.

The evolution of many SaaS tools' onboarding experience. But, if there's confusion, you're lucky if users get past it without a lot of help...

Excitement → Confusion (try to avoid this!) → Aha! Moment → Unstoppable momentum.

The power of great user onboarding.

Friendly reminder emails when users don’t finish onboarding. 😂

When your users reach an 'AHA' moment in your onboarding.

When onboarding becomes a chore.

Me still waiting for the onboarding tour to finish.

When your onboarding feels more like filing taxes.

When you finally experience onboarding that's personalized, contextual, and actually helps you get stuff done.

The hidden costs of skipping onboarding audits:

💸 Revenue Waste
- Average LTV: $400
- Failed conversions: 60%
- Monthly loss: $18,000+

🏃‍♂️ Growth Stagnation
- Slower product adoption
- Weaker word-of-mouth
- Poor review sentiment

Read more in the thread👇