James Munro
@jamesfm55.bsky.social
Proud ex-CEO at Care Opinion CIC. 40+ years hanging around the NHS as doctor, academic, nursing assistant, patient, relative + hospital porter.
careopinion.org.uk
careopinion.org.uk
This is a really excellent, well-argued piece from @jenniferthf.bsky.social on the unresolved "dualities" which plague English health policy - and how far we (still) are from any settled view on how the NHS should be run.
www.health.org.uk/features-and...
www.health.org.uk/features-and...
August 26, 2025 at 10:57 AM
This is a really excellent, well-argued piece from @jenniferthf.bsky.social on the unresolved "dualities" which plague English health policy - and how far we (still) are from any settled view on how the NHS should be run.
www.health.org.uk/features-and...
www.health.org.uk/features-and...
Given the proposals on patient feedback in the NHS 10 year plan for England, it is worth saying that NHS Scotland has used @careopinion.org.uk for over 10 years now.
How's it going? Here's an independent report from the Specialist Cancer Charities Group:
www.careopinion.org.uk/blogposts/12...
How's it going? Here's an independent report from the Specialist Cancer Charities Group:
www.careopinion.org.uk/blogposts/12...
July 22, 2025 at 10:11 AM
Given the proposals on patient feedback in the NHS 10 year plan for England, it is worth saying that NHS Scotland has used @careopinion.org.uk for over 10 years now.
How's it going? Here's an independent report from the Specialist Cancer Charities Group:
www.careopinion.org.uk/blogposts/12...
How's it going? Here's an independent report from the Specialist Cancer Charities Group:
www.careopinion.org.uk/blogposts/12...
Lots of lovely patient feedback on @careopinion.org.uk recently for Somerset NHS FT.
Positive patient feedback leads to improved staff morale, better work + home relationships, reduced sick days + perhaps even reduced staff burnout. What's not to like?
www.careopinion.org.uk/1375489
Positive patient feedback leads to improved staff morale, better work + home relationships, reduced sick days + perhaps even reduced staff burnout. What's not to like?
www.careopinion.org.uk/1375489
July 9, 2025 at 8:45 PM
Lots of lovely patient feedback on @careopinion.org.uk recently for Somerset NHS FT.
Positive patient feedback leads to improved staff morale, better work + home relationships, reduced sick days + perhaps even reduced staff burnout. What's not to like?
www.careopinion.org.uk/1375489
Positive patient feedback leads to improved staff morale, better work + home relationships, reduced sick days + perhaps even reduced staff burnout. What's not to like?
www.careopinion.org.uk/1375489
This story of end of life care on @careopinion.org.uk really touched me this morning 💞
www.careopinion.org.uk/1374594
www.careopinion.org.uk/1374594
July 3, 2025 at 10:54 AM
This story of end of life care on @careopinion.org.uk really touched me this morning 💞
www.careopinion.org.uk/1374594
www.careopinion.org.uk/1374594
Now that nhs.uk has decided to close it's patient feedback service for England, I've blogged about what's happening and what NHS trusts should do next. (Clue: look at @careopinion.org.uk!)
www.careopinion.org.uk/blogposts/12...
www.careopinion.org.uk/blogposts/12...
June 25, 2025 at 4:23 PM
Now that nhs.uk has decided to close it's patient feedback service for England, I've blogged about what's happening and what NHS trusts should do next. (Clue: look at @careopinion.org.uk!)
www.careopinion.org.uk/blogposts/12...
www.careopinion.org.uk/blogposts/12...
How interesting to read about the origins of @careopinioncanada.bsky.social 💓
www.careopinion.ca/blogposts/17...
www.careopinion.ca/blogposts/17...
June 19, 2025 at 1:45 PM
How interesting to read about the origins of @careopinioncanada.bsky.social 💓
www.careopinion.ca/blogposts/17...
www.careopinion.ca/blogposts/17...
Despite everything, there is still so much to be grateful for... lovely story for Raigmore Hospital @nhshighland.scot.nhs.uk
www.careopinion.org.uk/1369110
www.careopinion.org.uk/1369110
June 16, 2025 at 7:50 AM
Despite everything, there is still so much to be grateful for... lovely story for Raigmore Hospital @nhshighland.scot.nhs.uk
www.careopinion.org.uk/1369110
www.careopinion.org.uk/1369110
Our @tracymol.bsky.social has blogged all the sessions from last week's @careopinion.org.uk spring conference - plenty of learning + experience here in doing patient feedback well!
www.careopinion.org.uk/blogposts/12...
www.careopinion.org.uk/blogposts/12...
June 5, 2025 at 1:49 PM
Our @tracymol.bsky.social has blogged all the sessions from last week's @careopinion.org.uk spring conference - plenty of learning + experience here in doing patient feedback well!
www.careopinion.org.uk/blogposts/12...
www.careopinion.org.uk/blogposts/12...
Excited to see this new study of defensiveness to patient feedback + the impact on organisational learning, based on stories shared on @careopinion.org.uk. It's long + complex, so will need some digesting... 🤓
journals.plos.org/plosone/arti...
journals.plos.org/plosone/arti...
June 5, 2025 at 8:57 AM
Excited to see this new study of defensiveness to patient feedback + the impact on organisational learning, based on stories shared on @careopinion.org.uk. It's long + complex, so will need some digesting... 🤓
journals.plos.org/plosone/arti...
journals.plos.org/plosone/arti...
It takes a lot of different people to make healthcare safe and effective. They all matter.
So let's have patient feedback systems which reach further than just doctors + nurses.
www.careopinion.org.uk/1359101
So let's have patient feedback systems which reach further than just doctors + nurses.
www.careopinion.org.uk/1359101
June 3, 2025 at 9:24 AM
It takes a lot of different people to make healthcare safe and effective. They all matter.
So let's have patient feedback systems which reach further than just doctors + nurses.
www.careopinion.org.uk/1359101
So let's have patient feedback systems which reach further than just doctors + nurses.
www.careopinion.org.uk/1359101
Can online patient feedback warn us of a drift to failure?
New blog post: @careopinion.org.uk research chat 24. Enjoy! 🙂
www.careopinion.org.uk/blogposts/12...
New blog post: @careopinion.org.uk research chat 24. Enjoy! 🙂
www.careopinion.org.uk/blogposts/12...
June 2, 2025 at 10:04 AM
Can online patient feedback warn us of a drift to failure?
New blog post: @careopinion.org.uk research chat 24. Enjoy! 🙂
www.careopinion.org.uk/blogposts/12...
New blog post: @careopinion.org.uk research chat 24. Enjoy! 🙂
www.careopinion.org.uk/blogposts/12...
At #coConf25 it's so inspiring hearing about the @careopinioncanada.bsky.social journey so far 💓
May 29, 2025 at 3:08 PM
At #coConf25 it's so inspiring hearing about the @careopinioncanada.bsky.social journey so far 💓
At #coConf25 we're hearing from Don at @careopinioncanada.bsky.social on the importance of sharing and making sense of stories of care
May 29, 2025 at 3:01 PM
At #coConf25 we're hearing from Don at @careopinioncanada.bsky.social on the importance of sharing and making sense of stories of care
Now hearing from Natasha at RDASH about the "clunky" patient feedback systems in use before @careopinion.org.uk
#coConf25
#coConf25
May 29, 2025 at 12:54 PM
Now hearing from Natasha at RDASH about the "clunky" patient feedback systems in use before @careopinion.org.uk
#coConf25
#coConf25
First session just starting at #COconf25 is about using @careopinion.org.uk in community services
events.teams.microsoft.com/event/216e24...
events.teams.microsoft.com/event/216e24...
May 29, 2025 at 12:40 PM
First session just starting at #COconf25 is about using @careopinion.org.uk in community services
events.teams.microsoft.com/event/216e24...
events.teams.microsoft.com/event/216e24...
"As the lead nurse I have seen the value of @careopinion.org.uk not only for clients but also for the staff." New blog from a #sexualhealth service in NI.
www.careopinion.org.uk/blogposts/12...
www.careopinion.org.uk/blogposts/12...
May 28, 2025 at 2:22 PM
"As the lead nurse I have seen the value of @careopinion.org.uk not only for clients but also for the staff." New blog from a #sexualhealth service in NI.
www.careopinion.org.uk/blogposts/12...
www.careopinion.org.uk/blogposts/12...
Stimulating day at Picker #patientexperience symposium. Now hearing from Loreen Chikwira on #Grenfell and how services see "communities" (or not)
May 20, 2025 at 3:19 PM
Stimulating day at Picker #patientexperience symposium. Now hearing from Loreen Chikwira on #Grenfell and how services see "communities" (or not)
Getting very excited about the @careopinion.org.uk spring conference on 29 May pm - we have folks from across the UK, friends from CO Canada, plus US researchers too. And over 400 people registered so far. Do join us!
events.teams.microsoft.com/event/216e24...
events.teams.microsoft.com/event/216e24...
May 19, 2025 at 3:29 PM
Getting very excited about the @careopinion.org.uk spring conference on 29 May pm - we have folks from across the UK, friends from CO Canada, plus US researchers too. And over 400 people registered so far. Do join us!
events.teams.microsoft.com/event/216e24...
events.teams.microsoft.com/event/216e24...
Had a great time at the #RealisticMedicine event last week. So it's lovely to see @careopinion.org.uk discussed in the Scottish CMO casebook.
www.gov.scot/publications...
www.gov.scot/publications...
May 19, 2025 at 1:36 PM
Had a great time at the #RealisticMedicine event last week. So it's lovely to see @careopinion.org.uk discussed in the Scottish CMO casebook.
www.gov.scot/publications...
www.gov.scot/publications...
It's been remarkable to see how vigorously RDASH has taken to online feedback from service users + carers. What is so encouraging is that they understand that feedback can improve services, lift morale + change culture too
www.careopinion.org.uk/services/rxe
www.careopinion.org.uk/services/rxe
May 13, 2025 at 8:53 PM
It's been remarkable to see how vigorously RDASH has taken to online feedback from service users + carers. What is so encouraging is that they understand that feedback can improve services, lift morale + change culture too
www.careopinion.org.uk/services/rxe
www.careopinion.org.uk/services/rxe
Some lovely #maternity service feedback for midwives at Rockyview Hospital in Calgary, via @careopinioncanada.bsky.social 😀
www.careopinion.ca/202
www.careopinion.ca/202
April 24, 2025 at 8:32 AM
Some lovely #maternity service feedback for midwives at Rockyview Hospital in Calgary, via @careopinioncanada.bsky.social 😀
www.careopinion.ca/202
www.careopinion.ca/202
It's been wonderful to see how quickly RDASH #mentalhealth trust has adopted @careopinion.org.uk. Approaching 1,000 stories already, and so much positivity! ♥️
www.careopinion.org.uk/visualisatio...
www.careopinion.org.uk/visualisatio...
April 21, 2025 at 5:16 PM
It's been wonderful to see how quickly RDASH #mentalhealth trust has adopted @careopinion.org.uk. Approaching 1,000 stories already, and so much positivity! ♥️
www.careopinion.org.uk/visualisatio...
www.careopinion.org.uk/visualisatio...
Lots of insights in "Nothing is More Powerful than Words" - a US paper on narrative patient feedback + QI. I'm excited to be chatting with 2 authors of this paper at our @careopinion.org.uk spring conference in May - do come if you can ☺️
April 21, 2025 at 3:23 PM
Lots of insights in "Nothing is More Powerful than Words" - a US paper on narrative patient feedback + QI. I'm excited to be chatting with 2 authors of this paper at our @careopinion.org.uk spring conference in May - do come if you can ☺️
Great to see @careopinioncanada.bsky.social making the news in Alberta! 😀
www.ctvnews.ca/calgary/vide...
www.ctvnews.ca/calgary/vide...
April 16, 2025 at 8:58 AM
Great to see @careopinioncanada.bsky.social making the news in Alberta! 😀
www.ctvnews.ca/calgary/vide...
www.ctvnews.ca/calgary/vide...