Loving this edition! One question I'd like more insight on though: how should Nationwide clients feel about its recent takeover of Virgin Money?

And why are Nationwide's company ethos and lending policy scores so low?

Is there a way we can see the details behind particular companies' scores?

Loving this edition! One question I'd like more insight on though: how should Nationwide clients feel about its recent takeover of Virgin Money?

And why are Nationwide's company ethos and lending policy scores so low?

Is there a way we can see the details behind particular companies' scores?

yes, love this! In fact I was just quoting someone from that workshop during the conversation earlier today, but had forgotten it was from that workshop! 🫣 It was all about how economists estimate value all the time, and we service designers need to get better at doing the same thing!

A TC classic

Does each government department therefore need an add-on directorate responsible for driving long-term systemic change, by bringing together the policy, operational & digital teams working within that sector already? Or do we need a centralised function working across all of govt to do this?

5/5

So I’ve started wondering -- have I got it wrong? Do ministers and senior leaders not actually see policy teams as the people responsible for driving long-term systemic change within complex systems? Is the real problem that no one within government has that mandate?

4/5