We would really appreciate support in getting this to the right people: @nihrspcr.bsky.social @gppact.bsky.social @sapc.ac.uk @oxprimarycare.bsky.social @rcgp.bsky.social

This work builds on my doctoral research on digitalised general practice, and my paper on the equity risks of (non-AI) technologies for access and triage available at SSM here: www.sciencedirect.com/science/arti...

This is linked to a recent presentation I gave for the NIHR SPCR Bitesize Impact Showcase series, available here

www.youtube.com/watch?v=JQO-...

4) Not published yet! Watch this space. (Impact on teamwork and what we can learn about how to navigate complex organisational chan here in the future.)

3) The impact of digitalisation and integrating new ways of working on clinical and non clinical staff. Bottom line: more technology-induced stress and suffering, strained relationships, but hope for tech benefits with more coherent and considered integration efforts
bjgp.org/content/75/7...

2: The work and working conditions of reception and administrative staff, who are under increasing pressure to deliver work in often poor conditions, involving complex translational work to make the (digital) system coherent to patients (sometimes cross-culturally)
bmjleader.bmj.com/content/7/Su...

1: The work required of patients to articulate and communicate their candidacy for care, the role of then”digital facsimile” therein, and the importance of relational knowledge in staff in overcoming these boundaries
www.sciencedirect.com/science/arti...

Thanks for engaging so completely! Yes I’m hoping to look more into both the issues you raise in future work - what happens to invisible patients & what is the impact of AI in digital access/triage (funding dependant!). Watch this space, important questions!

Great to hear it resonates, Kyyria!

Thanks Trish, it’s about time I moved over!

Indeed! Wrote another paper that mentions that exact issue: www.sciencedirect.com/science/arti...

Happy to share a 2-page summary of both papers (designed for policy and practice audiences) if you’d like!

Thanks Jo ❤️