'It should not fall to a charity like us to address the failings of government schemes and commercial firms' - our Chief Executive Adam Scorer on the damage failed retrofit schemes can do and why we stepped in to help householders in Preston.(1/2)

As a charity that works across England, Wales and Northern Ireland, we value opportunities where we can get together in one place. This week we did just that in Newcastle. There were many interesting conversations and plans for the future so that we can continue to help the most vulnerable.