David Macias
@dmacias.bsky.social
Contact center consultant: Cisco CCE, CCX, WxCC, Twilio Flex, Five9, Amazon Connect, Zoom CC. Notice a trend? I love all things contact center.
Is this statue's anatomy correct?
November 24, 2025 at 5:01 PM
Is this statue's anatomy correct?
Reposted by David Macias
A little encouragement for everyone dealing with the AWS outage today: youtu.be/rK_7ozvm53o?...
That Sinking Feeling (The #HugOps Song)
YouTube video by Forrest Brazeal
youtu.be
October 20, 2025 at 11:38 AM
A little encouragement for everyone dealing with the AWS outage today: youtu.be/rK_7ozvm53o?...
I strongly believe in the right to bear arms and to arm bears. How else will the bears defend themselves from the sharks?
#bearamendment
#bearamendment
October 16, 2025 at 5:37 PM
I strongly believe in the right to bear arms and to arm bears. How else will the bears defend themselves from the sharks?
#bearamendment
#bearamendment
Always at attention.
September 8, 2025 at 11:06 AM
Always at attention.
@ericmigi.com how much longer brother!?! My Fitbit is on its last leg and I don't want to buy another watch until I get yours in my hands. Yes, I am pre-ordered.
September 1, 2025 at 5:19 PM
@ericmigi.com how much longer brother!?! My Fitbit is on its last leg and I don't want to buy another watch until I get yours in my hands. Yes, I am pre-ordered.
@lucvandonkersgoed.com hey man, quick comment. Searching for Lex brings up a lot of none Lex related noise.
July 31, 2025 at 2:17 AM
@lucvandonkersgoed.com hey man, quick comment. Searching for Lex brings up a lot of none Lex related noise.
Dear eBay, thanks for “streamlining” my email prefs by ignoring my opt-out and signing me up for all your marketing. Truly revolutionary customer experience. 🙃
How about letting users keep their original choices instead?
How about letting users keep their original choices instead?
July 8, 2025 at 9:28 PM
Dear eBay, thanks for “streamlining” my email prefs by ignoring my opt-out and signing me up for all your marketing. Truly revolutionary customer experience. 🙃
How about letting users keep their original choices instead?
How about letting users keep their original choices instead?
This makes no sense. $3100/month regardless of usage. How is this the AWS way.
Amazon Connect external voice pricing changes
Amazon Connect introduces new pricing for external voice transfer and Contact Lens with external voice systems. Effective May 1, 2025, connectors cost $3,100/month, with per-minute charges for transfers and voice. Available in US East and West regions.
Amazon Connect introduces new pricing for external voice transfer and Contact Lens with external voice systems. Effective May 1, 2025, connectors cost $3,100/month, with per-minute charges for transfers and voice. Available in US East and West regions.
May 9, 2025 at 9:37 AM
This makes no sense. $3100/month regardless of usage. How is this the AWS way.
My cardinal vote would be based solely on which one would make the better play on words. Pope Ey and Pope Urple being my number one and two choice. #conclave
May 7, 2025 at 11:08 AM
My cardinal vote would be based solely on which one would make the better play on words. Pope Ey and Pope Urple being my number one and two choice. #conclave
Oh the humanity! I wonder how many realize they are even using it.
SharePoint has now more than 1bn users worldwide! 👏🚀🤯
Just announced by Jeff Teper at the Microsoft 365 Community Conference
#SharePoint #microsoft365 #m365con
Just announced by Jeff Teper at the Microsoft 365 Community Conference
#SharePoint #microsoft365 #m365con
May 7, 2025 at 10:29 AM
Oh the humanity! I wonder how many realize they are even using it.
Gemini was just released on my pixel phone. It set an alarm no progblem. Then I asked it to set a reminder and told me it couldn't until I linked a workspace account. Disabled it and went back to the old assistant.
April 22, 2025 at 7:05 PM
Gemini was just released on my pixel phone. It set an alarm no progblem. Then I asked it to set a reminder and told me it couldn't until I linked a workspace account. Disabled it and went back to the old assistant.
Only half way through but really enjoying it over the movie. Carey's writing is so emotional, the way he describes Melanie's thoughts and feelings is so endearing.
April 2, 2025 at 3:52 PM
Only half way through but really enjoying it over the movie. Carey's writing is so emotional, the way he describes Melanie's thoughts and feelings is so endearing.
Royalton Splash Cancun goodbye. Good was subpar but the kiddo entrainment was top notch. Would return.
April 2, 2025 at 1:40 PM
Royalton Splash Cancun goodbye. Good was subpar but the kiddo entrainment was top notch. Would return.
Cisco ECE Chat API
I recently got a chance to work on a Kore.AI to ECE integration project and I did a deep dive into how you could integrate a 3rd party chat service into ECE. Below you'll find the steps required to start a chat via Postman using the ECE API, see messages being sent by the agent,…
I recently got a chance to work on a Kore.AI to ECE integration project and I did a deep dive into how you could integrate a 3rd party chat service into ECE. Below you'll find the steps required to start a chat via Postman using the ECE API, see messages being sent by the agent,…
Cisco ECE Chat API
I recently got a chance to work on a Kore.AI to ECE integration project and I did a deep dive into how you could integrate a 3rd party chat service into ECE. Below you'll find the steps required to start a chat via Postman using the ECE API, see messages being sent by the agent, and finally have a conversation. What you'll need before you get started:
dmacias.org
March 24, 2025 at 5:02 PM
Cisco ECE Chat API
I recently got a chance to work on a Kore.AI to ECE integration project and I did a deep dive into how you could integrate a 3rd party chat service into ECE. Below you'll find the steps required to start a chat via Postman using the ECE API, see messages being sent by the agent,…
I recently got a chance to work on a Kore.AI to ECE integration project and I did a deep dive into how you could integrate a 3rd party chat service into ECE. Below you'll find the steps required to start a chat via Postman using the ECE API, see messages being sent by the agent,…
@davemichels.bsky.social interesting to you, I hope.
If you haven't been tracking, RCS texting is rolling out end-to-end encryption using MLS. This is a huge triumph of the IETF and the collaborative approach to creating internet-grade protocols championed there.
arstechnica.com/gadgets/2025...
arstechnica.com/gadgets/2025...
RCS texting updates will bring end-to-end encryption to green bubble chats
Lack of encryption was one SMS shortcoming that RCS was created to solve.
arstechnica.com
March 16, 2025 at 11:00 PM
@davemichels.bsky.social interesting to you, I hope.
Reposted by David Macias
WaPo's Ron Charles, in his Book Club newsletter, on Meta's repeated questions about his plans to review Sarah Wynn-Williams's "Careless People":
"In my 27 years of reviewing and editing newspaper books sections, no company has ever done this with me."
"In my 27 years of reviewing and editing newspaper books sections, no company has ever done this with me."
March 14, 2025 at 5:12 PM
WaPo's Ron Charles, in his Book Club newsletter, on Meta's repeated questions about his plans to review Sarah Wynn-Williams's "Careless People":
"In my 27 years of reviewing and editing newspaper books sections, no company has ever done this with me."
"In my 27 years of reviewing and editing newspaper books sections, no company has ever done this with me."
Reposted by David Macias
AWS Site to Site VPN and Unifi Dream Machine SE
Configure your UDM and an AWS site to site VPN.
Configure your UDM and an AWS site to site VPN.
AWS Site to Site VPN and Unifi Dream Machine SE
Configure your UDM and an AWS site to site VPN.
dmacias.org
March 14, 2025 at 12:19 PM
AWS Site to Site VPN and Unifi Dream Machine SE
Configure your UDM and an AWS site to site VPN.
Configure your UDM and an AWS site to site VPN.
@lifeandscience.bsky.social it is raining rockets.
March 1, 2025 at 3:52 PM
@lifeandscience.bsky.social it is raining rockets.
Reposted by David Macias
Manager: "What's this milestone 'Living on a prayer' ?"
Me: "That's the documentation deliverable."
Manager: "What's the status of that?"
Me: "We're halfway there"
Manager: "Why is progress so slow?"
Me: "You fired Tommy"
Manager: "So?"
Me: "Tommy used to work on the docs"
Me: "That's the documentation deliverable."
Manager: "What's the status of that?"
Me: "We're halfway there"
Manager: "Why is progress so slow?"
Me: "You fired Tommy"
Manager: "So?"
Me: "Tommy used to work on the docs"
February 23, 2025 at 9:12 PM
Manager: "What's this milestone 'Living on a prayer' ?"
Me: "That's the documentation deliverable."
Manager: "What's the status of that?"
Me: "We're halfway there"
Manager: "Why is progress so slow?"
Me: "You fired Tommy"
Manager: "So?"
Me: "Tommy used to work on the docs"
Me: "That's the documentation deliverable."
Manager: "What's the status of that?"
Me: "We're halfway there"
Manager: "Why is progress so slow?"
Me: "You fired Tommy"
Manager: "So?"
Me: "Tommy used to work on the docs"
Reposted by David Macias
Microsoft inventing a new state of matter makes sense because they also invent a new Outlook every year that’s somehow worse than the previous one
February 23, 2025 at 9:56 PM
Microsoft inventing a new state of matter makes sense because they also invent a new Outlook every year that’s somehow worse than the previous one
So much talk about renaming the Gulf of Mexico but we should be focused on remaining the Rio Grande River. The only obvious choice is the Large River river or if you're a hipster the Venti River river.
January 28, 2025 at 11:33 AM
So much talk about renaming the Gulf of Mexico but we should be focused on remaining the Rio Grande River. The only obvious choice is the Large River river or if you're a hipster the Venti River river.
This is exactly how you deliver something that you didn't ask for. Missing graphic, more than like because it's blocked by my ad blocker and no way to cancel or ignore.
January 23, 2025 at 2:04 AM
This is exactly how you deliver something that you didn't ask for. Missing graphic, more than like because it's blocked by my ad blocker and no way to cancel or ignore.
First They Charged
First, they charged for AI, and no one paid,
"We don’t need this," the people said,
So the servers sat silent, the projects delayed,
And they schemed up another way instead.
First, they charged for AI, and no one paid,
"We don’t need this," the people said,
So the servers sat silent, the projects delayed,
And they schemed up another way instead.
January 21, 2025 at 11:46 PM
First They Charged
First, they charged for AI, and no one paid,
"We don’t need this," the people said,
So the servers sat silent, the projects delayed,
And they schemed up another way instead.
First, they charged for AI, and no one paid,
"We don’t need this," the people said,
So the servers sat silent, the projects delayed,
And they schemed up another way instead.