I’m a big fan of innovation (duh) but if it isn’t broken, why “fix” it?

Is this dark UX? I think this is dark UX.

I’ve let an insurance policy auto renew before because I forgot to turn auto renew off. Got most of my money back but minus an admin fee. Nightmare.

… that I’d entirely missed. And I’ve been to that practice for years!

If they included something with the tubes they handed me, I could’ve avoided this and I’m sure many who’ve had to re try would be happier.

I’m sure it sounds trivial to many but it’s important, especially at a time of anxiety

Oh goodness. Communication and clear content goes a long way in situations like this, especially with things of a sensitive nature.

I had to hand in a sample to my GP practice. Dropped it off at 2pm, turns out they had to be in by 12. Receptionist pointed out the 3 separate signs on the wall…

Good idea. I don’t have the patience for that shit though 😂 I guess I will have to be a bit more methodical!

My underwear brand is the same. I love it. Need more of this

Please tell me I’m not the only one?!

Thanks for sharing this because I've actually been using those words interchangeably and I had no idea. I do now!

Totally, I'm just being grumpy today. I love it when there are other options, just find it such a nuisance having to switch apps or the million notifications that appear on all my devices when I get an email!

The cost. The time taken to print, stick it in an envelope, post. The environmental impact. The nervous wait!

The fact the letter arrived when I was away on holiday and I’d already waited over 7 of the 14 days I had to respond before they send a reminder letter.

Not everyone wants to receive these by email, of course, and we have to consider those who don’t have digital access/skills. However, there were many opportunities where I could’ve said “I’d like to receive this letter by email.” Or even other formats.

I feel a blog post coming…

First touchpoint was the letter saying I was at the top of the list and to call to book appointment.

Next was the phone interaction with booking team.

Latest is another letter confirming my appointment details.

I surely can’t be the only one who sees opportunities for improving efficiency?

Looking good Ryan. Hope you and Allan have a nice time—sorry to not be there. Perhaps I’ll join you guys next year?