Cal Laird
@designwithcal.com
The ramblings & musings of a Service Designer at NHS 24. Neurodivergent and proud · Dundee, Scotland.
Design. Volvos. Tech. Music. Nature. Travel. Swimming. Plus the odd rant. Views are my own. 🏴🏳️🌈🧠
designwithcal.com
Design. Volvos. Tech. Music. Nature. Travel. Swimming. Plus the odd rant. Views are my own. 🏴🏳️🌈🧠
designwithcal.com
Finished at HMRC on Tuesday as my contract came to an end. 2 years has absolutely flown by!
Feels like a long time but also such a short time. So much has happened, both personally and professionally.
So grateful to work with such smashing folk. Last Jira ticket moved to review. Over and out.
Feels like a long time but also such a short time. So much has happened, both personally and professionally.
So grateful to work with such smashing folk. Last Jira ticket moved to review. Over and out.
June 7, 2025 at 12:46 PM
Finished at HMRC on Tuesday as my contract came to an end. 2 years has absolutely flown by!
Feels like a long time but also such a short time. So much has happened, both personally and professionally.
So grateful to work with such smashing folk. Last Jira ticket moved to review. Over and out.
Feels like a long time but also such a short time. So much has happened, both personally and professionally.
So grateful to work with such smashing folk. Last Jira ticket moved to review. Over and out.
Saw this 'Red Cord Card' from @euansguide.com today. It's a shame that folk need reminding sometimes so thought this was a fab idea. First time I've seen such a thing. I've seen cords tied up or wrapped over things which can make them inaccessible to those who may need to use them at a time of need.
April 21, 2025 at 4:51 PM
Saw this 'Red Cord Card' from @euansguide.com today. It's a shame that folk need reminding sometimes so thought this was a fab idea. First time I've seen such a thing. I've seen cords tied up or wrapped over things which can make them inaccessible to those who may need to use them at a time of need.
I’ve got sleep apnea. I use a CPAP machine every night and regularly travel with it. My pet peeve is hotels only having one socket near the bed, or, even worse, the nearest socket being metres away from the bed.
Thankfully this hotel were able to supply me with an extension cord but this is rare.
Thankfully this hotel were able to supply me with an extension cord but this is rare.
March 6, 2025 at 12:16 AM
I’ve got sleep apnea. I use a CPAP machine every night and regularly travel with it. My pet peeve is hotels only having one socket near the bed, or, even worse, the nearest socket being metres away from the bed.
Thankfully this hotel were able to supply me with an extension cord but this is rare.
Thankfully this hotel were able to supply me with an extension cord but this is rare.
Do yourself a favour and listen to @brookecombe.bsky.social’s new album. Some soul music on a Saturday is the tonic you didn’t realise you need.
Oh, and she’s Scottish too, so there’s that!
Oh, and she’s Scottish too, so there’s that!
February 1, 2025 at 6:32 PM
Do yourself a favour and listen to @brookecombe.bsky.social’s new album. Some soul music on a Saturday is the tonic you didn’t realise you need.
Oh, and she’s Scottish too, so there’s that!
Oh, and she’s Scottish too, so there’s that!
Great example from Barclays on support preferences within their app. I stumbled across this by accident and I’m impressed with how easy it was to tell them your needs/situation with pre populated adjustments to support with examples.
Requesting adjustments can be hard, this wasn’t. Impressed!
Requesting adjustments can be hard, this wasn’t. Impressed!
December 13, 2024 at 12:48 PM
Great example from Barclays on support preferences within their app. I stumbled across this by accident and I’m impressed with how easy it was to tell them your needs/situation with pre populated adjustments to support with examples.
Requesting adjustments can be hard, this wasn’t. Impressed!
Requesting adjustments can be hard, this wasn’t. Impressed!
Clementine is here to remind us to start with user needs. #catsofservicedesign
November 21, 2024 at 8:39 PM
Clementine is here to remind us to start with user needs. #catsofservicedesign
“A tool is only as good as its user”
The Good Service Scale by @theschoolofgood.bsky.social / @loudowne.bsky.social is a great tool to reflect on how well your service is currently performing, as well as a great conversation starter for teams who are looking to improve their live services. (1/3)
The Good Service Scale by @theschoolofgood.bsky.social / @loudowne.bsky.social is a great tool to reflect on how well your service is currently performing, as well as a great conversation starter for teams who are looking to improve their live services. (1/3)
November 12, 2024 at 1:06 PM
“A tool is only as good as its user”
The Good Service Scale by @theschoolofgood.bsky.social / @loudowne.bsky.social is a great tool to reflect on how well your service is currently performing, as well as a great conversation starter for teams who are looking to improve their live services. (1/3)
The Good Service Scale by @theschoolofgood.bsky.social / @loudowne.bsky.social is a great tool to reflect on how well your service is currently performing, as well as a great conversation starter for teams who are looking to improve their live services. (1/3)
Genuinely surprised that manufacturers haven’t thought of a way of easily distinguishing between the ‘owners’ of contact lens cases. My partner & I both having the same brand of cases means the old sharpie came in handy to help differentiate…
Seems like there could be an easy/low cost fix!
Seems like there could be an easy/low cost fix!
August 26, 2024 at 2:22 PM
Genuinely surprised that manufacturers haven’t thought of a way of easily distinguishing between the ‘owners’ of contact lens cases. My partner & I both having the same brand of cases means the old sharpie came in handy to help differentiate…
Seems like there could be an easy/low cost fix!
Seems like there could be an easy/low cost fix!