@talkingpointz.bsky.social
When historians look back at these last few years, they will identify the culture-busting move of Google's to fire people by email overnight as the moment it definitively jumped the shark. The US government wants to break them up, and now Canada is piling-on
Canada sues Google over alleged anticompetitive practices in online ads
Canada’s antitrust watchdog is suing Google over alleged anticompetitive conduct in the tech giant’s online advertising business and wants the company to sell off two of its services and pay a…
buff.ly
November 29, 2024 at 5:30 PM
When historians look back at these last few years, they will identify the culture-busting move of Google's to fire people by email overnight as the moment it definitively jumped the shark. The US government wants to break them up, and now Canada is piling-on
Microsoft Outage Takes Outlook and Teams Offline. Teams is so big that this could affect GNP.
Microsoft Outage Takes Outlook and Teams Offline
The software giant said it was working on a fix for the issue, which has affected the many companies that use Microsoft’s products. It later said it had fixed all affected services except Outlook on…
buff.ly
November 27, 2024 at 2:52 PM
Microsoft Outage Takes Outlook and Teams Offline. Teams is so big that this could affect GNP.
Livestream coming up with the author of Bridging Innovation, everything you wanted to know but were afraid to ask about Analyst Relations. Special Guest: Christopher Irwin-Dudek of NICE.
Bridging Innovation Live Stream w/ Chris
The reason kids want careers in fire, police, medicine, and space when they grow up is because that’s all they know. If kids had any idea about a career in analyst relations, that’s what they would…
buff.ly
November 26, 2024 at 8:44 PM
Livestream coming up with the author of Bridging Innovation, everything you wanted to know but were afraid to ask about Analyst Relations. Special Guest: Christopher Irwin-Dudek of NICE.
ICYMI: Dave Michels, David Danto and Tom Arbuthnot analyze the announcements from last week's Microsoft Ignite - Not just what was said but what it means to the UC Industry
UCWeeklyNews MSIgnite TalkingPointz
UCWeeklyNews MSIgnite TalkingPointz
#UCWeeklyNews for Nov 25 2024: Microsoft Ignite Recap | LinkedIn
See who else is going to #UCWeeklyNews for Nov 25 2024: Microsoft Ignite Recap, and keep up-to-date with conversations about the event.
buff.ly
November 26, 2024 at 3:00 PM
ICYMI: Dave Michels, David Danto and Tom Arbuthnot analyze the announcements from last week's Microsoft Ignite - Not just what was said but what it means to the UC Industry
UCWeeklyNews MSIgnite TalkingPointz
UCWeeklyNews MSIgnite TalkingPointz
Surprise! It turns out that there is a relationship between CSAT and Shareholder Value - NICE proved it. Though most organizations believe bad service is the best way to make profits. See Post on NoJitter. https://buff.ly/40Yg1wC #CCaaS
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.
buff.ly
November 26, 2024 at 2:52 PM
Surprise! It turns out that there is a relationship between CSAT and Shareholder Value - NICE proved it. Though most organizations believe bad service is the best way to make profits. See Post on NoJitter. https://buff.ly/40Yg1wC #CCaaS
Twitter’s heir apparent isn’t X or Threads — it’s Bluesky
Twitter’s heir apparent isn’t X or Threads — it’s Bluesky
The blue bird is dead. Long live the blue sky.
t.co
November 25, 2024 at 10:44 PM
Twitter’s heir apparent isn’t X or Threads — it’s Bluesky
The annual research note, a deep dive into the CCaaS MQ, is now posted for TalkingPointz subscribers: https://buff.ly/3V3qOBV #CCaaS #CX This note takes a look at what's between the lines. It offers explanations of why some dots moved so much and some not at all.
TalkingPointz Research: Analysis of the 2024 CCaaS Magic Quadrant
1. Overview
buff.ly
November 25, 2024 at 4:52 PM
The annual research note, a deep dive into the CCaaS MQ, is now posted for TalkingPointz subscribers: https://buff.ly/3V3qOBV #CCaaS #CX This note takes a look at what's between the lines. It offers explanations of why some dots moved so much and some not at all.