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Public Services Quarterly Journal T&F
@publicservicesq.bsky.social
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PSQ is a journal that covers public service issues in academic libraries. Published by Taylor & Francis | Editorial Board: https://tinyurl.com/3njutceb
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publicservicesq.bsky.social
Our latest #BestOfTheLiterature column highlights the importance of #Multilingualism in providing equitable #LibraryService. This review examines challenges, then provides strategies and frameworks to embed multilingualism across services, infrastructure, and interactions.
doi.org/10.1080/1522...
COLUMN: BEST OF THE LITERATURE Beyond translation: Multilingual access in library services Chad Deets ASU Library, Arizona State University, Tempe, AZ Multilingualism is a crucial aspect of equitable library service. Recent literature on reading practices, collection development, scholarly publishing, and discovery systems suggests that multilingual access often remains more aspirational than operational. Users may encounter systemic barriers ranging from limited holdings and poor discoverability to monolingual service models, which can undermine cultural connection, identity affirmation, and a sense of belonging. Drawing on examples from diverse library systems and multilingual research environments, this review examines the gap between policy and practice, highlighting applications of strategies and frameworks that can embed multilingualism across services, infrastructure, and daily interactions. public services Quarterly 2025
November 5, 2025 at 4:20 PM
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This study examined perceptions of #EthicalPractices in service delivery among information professionals in #AcademicLibraries in Tanzania, including equitable access to information, accuracy in information delivery, user #privacy, responsible use of technology, and more. doi.org/10.1080/1522...
Perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania Beth Kachota, Ronald Bernard, & Silver Hokororo Department of Informatics and Information Technology, Sokoine University of Agriculture, Morogoro, Tanzania This study examined perceptions of ethical practices in service delivery among information professionals in academic libraries in Tanzania. Such perceptions shape how professionals interpret and apply moral standards in providing services. The study specifically aimed to examine information professionals’ perceptions of ethical practices, the effectiveness of ethics in influencing service delivery, and the use of existing ethical guidelines in selected academic libraries. A cross-sectional research design was employed, combining qualitative and quantitative approaches, with data analyzed using SPSS. Findings revealed a generally positive perception of ethical practices, with over 60% of respondents acknowledging that ethical standards guide their service delivery. However, neutral responses indicated uncertainty and inconsistent application of ethics, often attributed to inadequate training and weak enforcement of guidelines. public services Quarterly 2025
October 24, 2025 at 3:28 PM
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This article explores what happens when #OralHistory meets #InformationLiteracy. Read about a collaborative interviewing assignment where students practiced active listening and ACRL Framework concepts at doi.org/10.1080/1522...

#InfoLit #HigherEd #OralHistory #AcademicLibrarianship
Intercultural oral history interviewing as information literacy instruction method Sarah Steiner Hunter Library, Western Carolina University, Cullowhee, NC Oral history interviewing has the potential to serve as a dynamic method for information literacy instruction; it requires learners to practice active, non-judgmental listening and demonstrate proficiency in ACRL Framework concepts. This article describes a collaborative oral history interviewing assignment adaptable to a wide variety of disciplines and settings. It outlines the rationale for librarian involvement, offers a curriculum plan, and shares findings from the assignment’s use in a senior-level global cultures course. Pre- and post-assessment surveys show that students found the curriculum both challenging and rewarding, with many reporting growth in hard and soft skills. public services Quarterly 2025
October 15, 2025 at 12:47 PM
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See how one #AcademicLibrary built a practical, repeatable cycle to assess everything from website usability to resources, and #LibrarySpaces to outreach, and more. Explore the Library #Assessment Cycle model design, methods, and findings.

Read more at doi.org/10.1080/1522...
#PublicServices
Research Article Adjust the process: Developing and implementing an academic library assessment cycle Eric Jeitner, Joyce DeStasio, Dana Jackson, & Alaina Walton Richard E. Bjork Library, Stockton University, Galloway, NJ This article outlines the development of a Library Assessment Cycle at the Richard E. Bjork Library of Stockton University. This is a cyclical, practical model for assessing academic library services, specifically: website usability; library space; library instruction; library resources; public services and staffing; and outreach. The article discusses the history and conceptual process of the cycle, the standing library committee that designed it, and detailed descriptions of the methods and findings of the first cycle. Limitations and advantages of this model, as well as best practices derived from our experiences, are also discussed. Public Services Quarterly 2025
October 6, 2025 at 3:14 PM
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This quarter's #InternetResources column provides a list of free productivity tools for both individual and committee work. These resources can help organize workloads, coordinate both group and singular projects, keep track of tasks, manage and track time, and more. Read on: doi.org/10.1080/1522...
COLUMN:INTERNET RESOURCES PRODUCTIVITY TOOLS Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Librarians, along with everyone else in academia and beyond, are busy people. We have lots of different professional responsibilities, projects, tasks, and deadlines to keep track of. Fortunately, there are a plethora of tools out there that can aid us in staying organized and on top of our work. The tools reviewed in this column are useful to librarians for our own work and also can be recommended to our user community, students, staff, and faculty, to help them organize their workloads, coordinate group and individual projects, keep track of tasks, and manage and track their time. The websites reviewed in this column contain free resources that help both individual productivity as well as collaborative or committee work. Public Services Quarterly 2025
September 29, 2025 at 12:37 PM
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Our latest article introduces the IDEA-A Integrated Model for #InformationLiteracy instruction, merging the IDEA design model & the Information Search Process, and illustrates its use in a Summer Bridge asynchronous course.

#InfoLit #LibraryInstruction #HigherEd

www.tandfonline.com/doi/full/10....
Article IDEA-A Integrated model: A holistic instructional design model for information literacy instruction Elizabeth Rugan Shepard Marx Library, University of South Alabama, Mobile, AL This paper introduces the IDEA-A Integrated Model for designing and implementing information literacy instruction in academic settings and provides a case study to demonstrate the use of the model to develop a Summer Bridge course to provide basic information literacy instruction to students via an asynchronous Canvas course. The model combines Mullins IDEA design model with Kuhlthau Information Search Process (ISP) model, resulting in a comprehensive, holistic model that addresses the behavioral, cognitive, and affective domains of learning. The IDEA-A model consists of four iterative phases: Initial Analysis, Design, Embed, and Assess, all contained within sustained consideration of and attention to the affective domain of learning. This systematic approach to instructional design emphasizes collaboration between librarians and faculty and continuous evaluation. The model is applicable to various educational contexts. public services Quarterly, Volume 21, issue 3, 2025
September 18, 2025 at 12:57 PM
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A new PSQ is out! Read up on info lit instruction, library anxiety, outreach and marketing, citing ChatGPT, discovering medieval manuscript fragments in the archives, mental health and sensory inclusion in libraries, spotting fake news, book reviews, and more!

www.tandfonline.com/toc/wpsq20/c...
Public Services Quarterly tandfonline.com/toc/wpsq20/current NEW ISSUE RELEASED! Volume 21, issue 3, 2025
September 9, 2025 at 3:15 PM
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✨What role should large language models play in academic work? This commentary explores why citing AI, like ChatGPT, as a source is problematic and offers ideas for guiding responsible use. Read more: doi.org/10.1080/1522...
#ArtificialIntelligence #ChatGPT #LLMs #AcademicLibraries
Column Technology Stop Citing ChatGPT and Other LLMs as Academic References Louie Giray Department of Liberal Arts, Mapua University, Manila, Philippines I challenge the growing trend of citing large language models (LLMs), like ChatGPT, as academic references. I present four key reasons why this is problematic: LLM-generated content cannot be verified, these models lack scholarly authority, citing them gives a false sense of academic credibility, and they are tools, not sources of knowledge. Normalizing the citation of unverified AI content instead of trusted, peer-reviewed research harms the integrity of academic work. This reliance might also prevent students from developing important research skills, like evaluating sources and engaging with academic work. To address this, I suggest that teachers and librarians intensify their role in guiding students through the integration of AI in academia. They must promote critical AI skills, update academic integrity policies, and give concrete steps toward responsible use of LLMs. The opinions in this commentary are my own and do not represent the views of my academic or professional networks. https://doi.org/10.1080/15228959.2025.2510922
September 3, 2025 at 6:46 PM
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Our current #FutureVoices column discusses ways in which #AcademicLibraries can use sensory inclusion to make spaces welcoming for #neurodivergent users and those with sensory sensitivities.

doi.org/10.1080/1522...
COLUMN:FUTURE VOICES IN PUBLIC SERVICES The need for sensory inclusion in academic libraries Ezra Landon School of Information, Wayne State University, Detroit, MI Sensory inclusion is an oft-forgotten aspect of accessibility in academic library spaces. When sensory inclusion efforts are absent from the design and modification of academic library environments, neurodivergent people and those with sensory sensitivities are left feeling unwelcome in these library spaces. University student populations are growing more aware of their own and others’ neurodivergence thanks to the destigmatization of discussing non-normative ways of being and communicating, so it is important to keep up with this awareness through sensory inclusive initiatives in academic libraries. Ensuring that the people these sensory inclusive efforts are intended for are included every step of the way is vital.
August 21, 2025 at 5:36 PM
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New #Bibliometrics research article: Research Output in Library Anxiety at the Global Level reveals trends, key contributors, & insights for mitigating #LibraryAnxiety in #AcademicLibraries. Read more at doi.org/10.1080/1522...

#ResearchTrends #StudentSuccess #PublicServices
Research Article Research output in library anxiety in global level: A bibliometric analysis Md Firdaus & Shakil Ahmad Mangalayatan University, Aligarh, Uttar Pradesh, India Imam Abdulrahman Bin Faisal University, Dammam, Saudi Arabia This bibliometric analysis explores the growing body of research on library anxiety, a psychological barrier that hampers effective library use and academic performance among students. Since the 1980s, library anxiety has evolved from a conceptual framework into a critical area of research. By examining publications from 1992 to 2023, this study investigates the trends, key contributors, and geographical distribution of research on library anxiety. The findings highlight the increasing scholarly attention given to this topic, with substantial contributions from North America and Asia. Though research continues, gaps remain in understanding the intersection of library anxiety with digital resources and virtual libraries, suggesting areas for future exploration. The analysis offers valuable insights for academic libraries and educators aiming to mitigate the impact of library anxiety on student success. public services Quarterly 2025
August 11, 2025 at 4:08 PM
publicservicesq.bsky.social
Checkout our round-up of free Internet Resources that explain what #FakeNews and misinformation are, and provide information and tools to identify and analyze them.

#AcademicLibraries #PublicServices
doi.org/10.1080/1522...
COLUMN:INTERNET RESOURCES Resources to demystify fake news and misinformation Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Fake news and misinformation is rampant today. The purveyors of fake news and misinformation have become more sophisticated making it harder to identify. Fake news and misinformation range from distortion of real events to doctored photos and videos to completely false stories, using techniques that prey on emotions to advance particular beliefs, promote conspiracy theories, discredit opponents, and create polarization—often impersonating real people in order to manipulate. Having the skills to spot and analyze fake news and misinformation is critical. As academic librarians, we are uniquely positioned to provide tools and instruction on how to recognize fake news and misinformation and how to think critically about and evaluate information presented. The websites reviewed in this column contain free resources that explain what fake news and misinformation are, and provide information and tools to identify and analyze them.
July 31, 2025 at 6:58 PM
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Our latest #Marketing Column article by @sabinedantus.bsky.social reframes #LibraryOutreach as advocacy—an empathy-centered, values-driven approach that builds trust and relevance by aligning messaging with community needs and institutional values.

Read more at
doi.org/10.1080/1522...
COLUMN:MARKETING When outreach becomes advocacy: Marketing with impact Sabine Jean Dantus Information & Research Services, Florida International University Libraries, Biscayne Bay Campus, Miami, FL This article reframes library outreach work as advocacy, emphasizing empathy-driven, values-based marketing to foster deeper community engagement. Using real-world examples and the author’s original FIRST Values Framework, it illustrates how libraries can align messaging with user needs and institutional values to build trust, relevance, and social impact. The article offers practical strategies for embedding advocacy into everyday outreach while addressing the challenges of measuring long-term impact.
July 21, 2025 at 6:25 PM
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Our Best of the Lit Column compiles literature that explores the impact of #LeisureReading on student #MentalHealth & well-being and the success of #PopularReading collections in #AcademicLibraries. Read more at

doi.org/10.1080/1522...

#StudentSuccess #AcademicLibrarians
COLUMN: BEST OF THE LITERATURE Mental health, belonging, and books: The role of leisure reading in student success Corie Cisco ASU Library, Arizona State University, Tempe, AZ This annotated bibliography explores the impact of leisure reading on student well-being and the success of popular reading collections in academic libraries. Drawing on empirical research and case studies, it highlights how recreational reading supports mental health and emotional resilience in college students. The sources also illustrate how academic libraries, through thoughtful curation and promotion of popular reading collections, can foster campus engagement and holistic student support. Together, these findings make a strong case for integrating leisure reading into the academic environment. public services Quarterly 2025
July 15, 2025 at 5:22 PM
publicservicesq.bsky.social
Our latest #SpecialCollections Special Challenges column discusses the medieval manuscript fragments found in bookbindings of unrelated books, the workflow to facilitate discovery of these fragments in the local catalog, and their connections with other library collections.

doi.org/10.1080/1522...
Special Collections Special Challenges column Uncovering medieval manuscript fragments in bookbindings at The University of Chicago Library Rebecca Flore The Hanna Holborn Gray Special Collections Research Center, University of Chicago, Chicago, Illinois, USA Fragments from medieval manuscript books were frequently refashioned into covers or internal structures of bookbindings in the 15th through 17th centuries. Because these manuscript fragments in bindings (in situ manuscript fragments) are unrelated to the later books they cover, they are often hidden from discovery in special collections libraries. The University of Chicago Library has developed a workflow to facilitate user discovery of in situ manuscript fragments via enhanced description in the local catalog and contributions to digital projects focused specifically on medieval manuscripts.
July 7, 2025 at 8:03 PM
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Our Future Voices in Public Services column invites LIS students to join the conversation. Our latest essay discusses the pros and cons of public access into academic libraries. Read more at doi.org/10.1080/1522...

#PublicServices #AcademicLibraries #CommunityBorrowers
COLUMN: FUTURE VOICES IN PUBLIC SERVICES Academic libraries and public users Estefani Mann University of Arkansas, Fayetteville, AR This essay discusses the pros and cons of public access into academic libraries. Such access can make these libraries busier and less inviting to the students they intend to serve. Oppositely, this access allows for better record keeping regarding local histories and can greatly increase the local opinion of the university if non-students can use the resources housed in the university library.
June 23, 2025 at 7:47 PM
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Check out our latest #InternetResources column on #PrivacyLiteracy Resources. The websites reviewed in this column contain free resources that explain privacy concerns and provide information and tools to address those concerns. Read more at

doi.org/10.1080/1522...
Column Internet Resources PRIVACY LITERACY resources Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Internet use is deeply integrated into our personal and professional lives by utilizing websites and applications (apps) on computers, smartphones, smart home devices, and wearable technology. However, users may not realize the extent of data they are sharing about themselves when using these sites and apps or know how organizations and companies are using that data. This is true for all kinds of sites and apps, including social media, shopping, business, education, entertainment, lifestyle, and much more. Users may share some data knowingly, but may not understand that additional data is unwittingly shared. This is why privacy literacy is so important. Privacy literacy encompasses understanding what privacy means; what information is important to keep private; what risks there are to sharing personal information; how to weigh the risks/rewards of sharing personal data; how personal data may be tracked, stored, used, or distributed; and how to protect one’s information in the digital world.
June 13, 2025 at 8:00 PM
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Check out the Best of the Literature Column for a compilation of newer research exploring trends in how #AcademicLibraries can better enhance the visibility of #OpenAccess materials. Read more at
doi.org/10.1080/1522...
COLUMN: BEST OF THE LITERATURE The visibility of open access materials in academic libraries William Yates ASU Library, Arizona State University, Tempe, AZ Libraries are the keepers of knowledge and over the years have adapted to become a multifaceted institution that has to keep its finger on the pulse of change in material and technology. Since the UNESCO model was published in 2021, there has been a grander push for open science and, with that, libraries have also become the keepers of open access materials. This article compiles newer research exploring trends in how academic libraries can better enhance the visibility of open access materials. Showcased are innovative ways that different libraries utilized, from new programs and publishing to user testing and new librarian roles. Authors of these articles share their experiences with challenges and offer helpful insight for any institutional library looking to step up their approach to housing open educational resources.
June 6, 2025 at 5:58 PM
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Our recent Marketing Column explores marketing #LibraryServices to #transgender patrons and inclusive #outreach and promotional activities that connect with the community. Read more at

doi.org/10.1080/1522...
Marketing library services to transgender patrons Zephyr Rankin Velma K. Waters Library, East Texas A&M University, Commerce, TX The transgender community has unique and varied information needs that libraries can help to meet. However, many transgender people are hesitant to use libraries to access relevant information, due to a perception that libraries’ collections may be inadequate or outdated, or that library staff may treat them poorly. To counteract this perception, it is crucial that library outreach and promotional activities include, and even focus on, the local transgender community. This article addresses the importance of connecting with the transgender community and a variety of methods that may be employed by different sizes and types of libraries in different locations.
May 28, 2025 at 12:31 PM
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A new PSQ issue is now available! Read up on citation literacy, archives, entrepreneurial services, open access materials, privacy, marketing for transgender patrons, book reviews, and more!

www.tandfonline.com/toc/wpsq20/c...
May 21, 2025 at 1:48 PM
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Our latest #SpecialLibraries column takes a look at the history and revitalization of the #archives of @norc.org at University of Chicago as #librarians and staff look to expand access and preserve the historic collection.

Read more about this ambitious project at
doi.org/10.1080/1522...
COLUMN: SPECIAL LIBRARIES, SPECIAL CHALLENGES Rediscovering our legacy: Reviving and reconstructing the archives of NORC at the University of Chicago Andrew Thompson The Bridge, National Opinion Research Center, Chicago, IL The National Opinion Research Center (NORC) began by collecting data for the U.S. government during WWII. In 1947, it moved to the University of Chicago to broaden its work. NORC remains independent but closely connected to the University, with faculty on its board and early offices on campus. The NORC Library and Archives are located within the Bridge, a group of research centers focused on connecting academic work with practical impact. Historically used only in-house, the Archives were rarely promoted due to proprietary content and limited access policies. While some NORC data, like the General Social Survey, are public, most are not. The Bridge Archives now aim to expand access—an ambitious effort to support future research and preserve the collection. The long-term goal for access includes a reading room and a public finding aid, and NORC looks forward to welcoming researchers in the near future. public services Quarterly 2025
May 15, 2025 at 3:35 PM
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Our latest Technology Column highlights the utilization of the @amlibraryassoc.bsky.social Project Outcome Toolkit for evaluating library programs using surveys, using the recently evaluated ChatGPT for Business programs as a case study. Read more at doi.org/10.1080/1522...

#academiclibraries
COLUMN: TECHNOLOGY Evaluating library entrepreneurial services impact: Introducing project outcome as an evaluation tool Varun Gupta Distance and Independent Studies Center (DISC), Rheinland-Pfälzische Technische Universität Kaiserslautern-Landau, Kaiserslautern, Germany This paper explores the adoption of the Project Outcome Toolkit in libraries, focusing on its role in enhancing the evaluation of impact of programs and services. The toolkit facilitates the design and administration of surveys tailored to specific program objectives, supporting data collection, analysis, and reporting to inform decision-making. The results of this research are grounded in real insights gained from providing consulting services for evaluating business support programs in libraries. The practical experiences in designing, delivering, and assessing these programs using the Project Outcome Toolkit form the foundation of the findings reported in this article. Public Services Quarterly 2025
April 30, 2025 at 2:44 PM
publicservicesq.bsky.social
Our latest research article discusses a multi-method study by @mcgill.ca #librarians. It investigates #citationliteracy, through undergraduate paper evaluations and focus groups, to understand student citation behavior, perspectives on citations, and available support.

doi.org/10.1080/1522...
Research article Understanding student citation literacy: A multi-method approach Kristen Howard & Nikki Tummon McGill Libraries, McGill University, Montreal, Canada This multi-method study investigated the citation literacy, the knowledge and ability to create and understand citations, of undergraduate students in the humanities and social sciences. Although a critical academic and information literacy skill, citation literacy is often given insufficient instructional time or attention. The authors evaluated citation accuracy in 25 APA and 25 Chicago style student papers and conducted a focus group. The aim was to better understand student citation behavior, perspectives on citations, and available support. The findings suggest the need for more citation literacy training at universities, which academic librarians are well positioned to offer.
April 11, 2025 at 2:02 PM
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Our latest Internet Resources column features free resources #librarians and patrons can use for #copyright and #fairuse, including videos, websites, evaluation tools and guides, indexes, use-case examples, and more.

Check it out at doi.org/10.1080/1522...
COLUMN: INTERNET RESOURCES Fair use and copyright resources Annis Lee Adams University Libraries, California State University - East Bay, Hayward, CA Academic librarians can benefit from having a basic understanding of copyright law, especially the fair use doctrine. Common library services such as interlibrary loan, course reserves, archiving, and photocopying library materials are governed by copyright law. However, more important than being copyright experts themselves is for librarians to know where to find copyright and fair use resources. The websites reviewed in this column contain free resources, both written and video, that explain copyright law and the fair use doctrine in detail. Some sites offer tools to help patrons and librarians understand if a specific use is “fair use.” One resource is dedicated to fair use of copyrighted works in open educational resources (OER). Another website enables one to look up fair use court cases by topic or jurisdiction. Other sites provide materials that librarians can utilize for library instruction on fair use and copyright.
March 31, 2025 at 7:06 PM
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Librarians at Arizona State University see promise in making #UniversalDesignForLearning a central focus in #academiclibraries, where it has the potential to make all of our resources and #outreach, including #OneShotInstruction, more meaningful and equitable.

Read more at doi.org/10.1080/1522...
COLUMN: BEST OF THE LITERATURE Universal design and library one-shot instruction: Strange bedfellows? Karen A. Grondina and Matt Ogborn ASU Library, Arizona State University, Tempe, AZ Both Universal Design for Learning (UDL) and one-shot instruction are very relevant in the academic library space, but they do not always go hand in hand. Can the principles behind UDL be incorporated into one-shot instruction to improve a practice that is common but problematic? Will adding UDL to the one-shot instruction model make it good enough when it comes to library outreach and student engagement? The following articles examine ways in which UDL and one-shot instruction might be able to improve existing practices or, conversely, point to new directions that move beyond one-shots. Overall, the authors see promise in making UDL a central focus in academic libraries, where it has the potential to make all of our resources and outreach, including one-shot instruction, more meaningful and equitable.
March 27, 2025 at 2:57 PM
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As eBook #interlibraryloan requests are up, it is hard to identify #eBook lending #libraries and loanable eBooks.
The University of Maryland Libraries took a data-driven approach to identifying eBook lenders to increase eBook borrowing / reduce unfillable requests.

doi.org/10.1080/1522...
Technology Column Automating borrowing eBooks through interlibrary loan Brynne Norton Libraries, University of Maryland, College Park, MD The desire to obtain eBooks through interlibrary loan is increasing as evidenced by the continually growing number of requests for them. It is extremely challenging to identify which libraries can loan eBooks and which eBooks can be loaned. The University of Maryland Libraries took a data-driven approach to identifying eBook lenders. Data was combined with the automation functions of OCLC® WorldShare’s Automated Request Manager and version 9.2.4 of ILLiad®’s connection manager. The result was a workflow which is a semi-automated process with the goal of increasing successful borrowing of eBooks and reducing the number of unfillable requests.
March 13, 2025 at 3:09 PM