Joe Taylor Jr.
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joetaylorjr.com
Joe Taylor Jr.
@joetaylorjr.com
110 followers 470 following 130 posts
Writer, master certified UX consultant, podcaster. Choosing simplicity in business, building respectful organizations.
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joetaylorjr.com
Some companies have figured out how to cut through media noise with what experts are calling “micro-experiences” – tiny, perfectly-timed moments of value that don't exhaust your customers.

Read more 👉 https:// lttr.ai/Ak2By

#customerservice #genz #userexperience
Marginally Better S01E09: The Death of the Phone Call (And Why That's a Problem) 
In this episode of Marginally Better, Joe Taylor, Jr. explores the rising “telephobia” reshaping customer service, why voice calls still convert better than any other channel, and how leading companies...
lttr.ai
November 11, 2025 at 4:03 PM
joetaylorjr.com
These failures translate directly to lost revenue—sites taking four seconds to load instead of two seconds lose approximately $10,000 per 1,000 visitors.

Read more 👉 https:// lttr.ai/Ak2Ab

#webdevelopment #nonprofit #contentmanagement
Technical Failures Cost Nonprofits Millions in Lost Donations | Johns and Taylor
Nonprofit websites are hemorrhaging money through preventable technical failures. Research shows 95.9% of nonprofit homepages fail basic accessibility stand ...
lttr.ai
November 11, 2025 at 2:04 PM
joetaylorjr.com
If we constantly focus on improving the customer experience and cause people to think about service everytime they think about Zappos, then in the long term, we believe that we will succeed as a company.”

Read more 👉 https:// lttr.ai/AkxQS

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
November 9, 2025 at 3:01 PM
joetaylorjr.com
November 8, 2025 at 5:30 PM
Reposted by Joe Taylor Jr.
iandunt.bsky.social
Vital piece of investigative reporting from Sky. They've uncovered the X algorithm which feeds users extremist right wing material from the moment they join the site. It is a far-right radicalisation engine, by design.

news.sky.com/story/the-x-...
Elon Musk is boosting the British right - and this shows how
Elon Musk is boosting the British right - and this shows how
news.sky.com
November 6, 2025 at 7:23 AM
Reposted by Joe Taylor Jr.
phosphorglow.bsky.social
mmmm my favorite mcdonald’s food, Dore, Caprer, and a side of Cchinges
November 5, 2025 at 8:15 PM
joetaylorjr.com
Daily SevenFifty's reporting on the “active ager” market reveals what industry insiders call the silver economy – and it's worth trillions.

Read more 👉 https:// lttr.ai/Akf1P

#podcasts #customerexperience #customerservice
Marginally Better S01E14: The Senior Surge Opportunity
In this episode of Marginally Better, Joe Taylor, Jr. breaks down the trillion-dollar gap between who has the money and who businesses design for—spotlighting winners, common “youngsplaining” mistakes,...
lttr.ai
November 2, 2025 at 11:01 PM
joetaylorjr.com
From Zappos' billion-dollar bet on free returns to IKEA’s cinnamon roll-powered strategy, discover how today’s best businesses are building loyalty by slowing down, listening up, and getting things right.

Read more 👉 https:// lttr.ai/Akfwx

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
November 2, 2025 at 5:02 PM
joetaylorjr.com
Here's something the techno-optimists don't always tell you: digital transformation isn't really about technology.

Read more 👉 https:// lttr.ai/AkTdU

#nonprofits #webdevelopment #websitedevelopment
Future-Proofing Your Mission: Adaptive Digital Strategy for Uncertain Times | Johns and Taylor
Every organization faces a moment when everything they thought was permanent suddenly isn't. The playbook gets thrown out. The assumptions get challeng ...
lttr.ai
November 2, 2025 at 3:01 PM
joetaylorjr.com
Organizations that successfully align technology partnerships with their values report dramatic improvements across multiple metrics.

Read more 👉 https:// lttr.ai/AkTdS

#nonprofit #webdesign #webdevelopment
Values-Aligned Technology: Choosing Website Partners That Match Your Mission | Johns and Taylor
Values alignment between nonprofits and their technology partners fundamentally determines project success, with misaligned partnerships experiencing failur ...
lttr.ai
October 31, 2025 at 11:02 PM
joetaylorjr.com
The false economy of DIY becomes clear when you realize website builders result in 38% lower conversion rates compared to professional solutions.

Read more 👉 https:// lttr.ai/AkTdL

#webdevelopment #nonprofit #webdesign
The Mid-Sized Mission Gap: Website Strategy for Growing Purpose-Driven Organizations | Johns and Taylor
Here's the thing about mid-sized nonprofits—you're in that weird space where you're too big to wing it but too small to throw money at proble ...
lttr.ai
October 30, 2025 at 2:05 PM
joetaylorjr.com
When you design for people with visual impairments, you create clear content hierarchies, descriptive headings, and logical navigation structures.

Read more 👉 https:// lttr.ai/AkTdF

#customerservice #userexperience #ux
Marginally Better S01E08: The Privacy Paradox
In this episode of Marginally Better, Joe Taylor, Jr. explores the “Privacy Paradox” reshaping modern business.
lttr.ai
October 30, 2025 at 1:05 PM
joetaylorjr.com
Love it when Microsoft decides to give everyone a half day.

https:// downdetector.com/status/micros oft-365/
downdetector.com
October 29, 2025 at 10:02 PM
joetaylorjr.com
We'll dive into the $816 billion returns economy, where companies like Zappos turned the most painful part of online shopping into their greatest competitive advantage.

Read more 👉 https:// lttr.ai/AkTdE

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
October 28, 2025 at 11:02 PM
Reposted by Joe Taylor Jr.
scalzi.com
Dear "news" web site owners: if your "news" article doesn't have in the first paragraph information about the actual thing I clicked through to learn about, I will block your entire domain henceforth, learn how to fucking write a news article god damn it
Nothing, You Loser GIF
Alt: Willy Wonka saying "You get nothing, you lose, good day sir"
media.tenor.com
October 27, 2025 at 6:03 PM
joetaylorjr.com
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right: https:// lttr.ai/AkOz8

#podcast #startups #userexperience
Marginally Better S01E07: Breaking Things, Returning Things, and Getting Things Right | Johns and Taylor
In this episode of Marginally Better, Joe Taylor, Jr. unpacks how the speed-at-all-costs philosophy is being replaced by something smarter: thoughtful desig ...
lttr.ai
October 26, 2025 at 2:02 PM
joetaylorjr.com
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight.

Read more 👉 https:// lttr.ai/AkNT1

#customerexperience #customerservice #userexperience
Marginally Better S01E13: The Waiting Game Winners
Americans spend 37 billion hours a year waiting—about 118 hours per person—but smart brands are turning that dead time into delight. In this episode of Marginally Better, Joe Taylor, Jr. breaks down...
lttr.ai
October 25, 2025 at 4:05 PM
joetaylorjr.com
The most effective visualizations use line charts for trends (donation patterns over time), progress bars for goals (campaign thermometers), and heat maps for geographic distribution (showing service areas).

Read more 👉 https:// lttr.ai/AkNOp

#webdevelopment #nonprofit
Real-Time Impact: Building Websites That Measure Mission Progress Continuously | Johns and Taylor
The psychology of real-time transparency transforms donor behavior Mission-driven organizations face a fundamental challenge: proving their impact in an era ...
lttr.ai
October 25, 2025 at 2:03 PM
joetaylorjr.com
Live look at David Harbour's PR team watching the music charts this morning.

https:// music.apple.com/us/album/west- end-girl/1846342052
music.apple.com
October 24, 2025 at 4:08 PM
Reposted by Joe Taylor Jr.
darthbluesky.bsky.social
in a just world this dapper man will not only crack the louvre heist case but also reveal he was the true mastermind behind the louvre heist
annemariebridy.bsky.social Annemarie Bridy @annemariebridy.bsky.social · 20d
It’s rare for me to say this about a NYTimes article, but I love everything about this story. And that photo. www.nytimes.com/2025/10/23/s...
Is This Dapper Man Going to Crack the Louvre Heist Case?
www.nytimes.com
October 23, 2025 at 9:57 PM
Reposted by Joe Taylor Jr.
monteiro.bsky.social
Dear authors, never apologize for telling us about your new books. People are hungry to support real art, made with the human brain, and the human heart, and typed by human hands. Please scream your work from the rooftops. You are so necessary and you deserve your flowers.
October 22, 2025 at 2:05 AM
joetaylorjr.com
you know what I believe her
rollingstone.com Rolling Stone @rollingstone.com · 22d
In her conversation for Rolling Stone's Musicians on Musicians, Monae recalls jetting back to the 1970s to see Bowie perform 'The Rise and Fall of Ziggy Stardust and the Spiders from Mars.'
Janelle Monae Says She Time-Traveled to the 1970s to See David Bowie: 'I Was Backstage'
bit.ly
October 21, 2025 at 7:28 PM
joetaylorjr.com
The success of Wonder suggests something hopeful: When given a choice between deceptive virtual brands and transparent multi-brand operations, customers choose transparency.

Read more 👉 https:// lttr.ai/AkDpH

#customerservice #customerexperience #ghostkitchen
Marginally Better S01E12: The Ghost Kitchen Customer Catastrophe
Ever ordered from three “different” restaurants and gotten the same fries, same sticker, same address? This episode of Marginally Better digs into the ghost-kitchen gold rush—and the trust crisis...
lttr.ai
October 21, 2025 at 1:06 PM
joetaylorjr.com
I’m going to be a little louder than usual today because it’s #barcampphilly day! If you’re on the way down to 38th & Walnut, I’ll see you at the registration desk!
October 19, 2025 at 10:01 PM
joetaylorjr.com
Some of our past year organizers dropped off some vintage #barcampphilly shirts — if you are a M, L, or XL, come see us at the registration desk and keep these from languishing in storage!
October 19, 2025 at 4:55 PM