* Emotional Labor is work that “requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.” (Hochschild 1983)
* Emotional Labor is work that “requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others.” (Hochschild 1983)
Oh wait. Yes. I have it now. Ahem...
MARCO!?!?!?!?!?
Oh wait. Yes. I have it now. Ahem...
MARCO!?!?!?!?!?